Kapture CX Achieves Record 294 Report Inclusions and 150 Badges in G2 Fall 2025 Reports

Strengthening Leadership in Enterprise Feedback Management, Help Desk, Chatbots, and Social Customer Service Across Global and Regional Markets

9th September 2025 – Kapture CX has once again set a new benchmark in the G2 Fall 2025 Reports, securing 294 report inclusions (a 17% increase from Summer 2025) and a record 150 badges (an 18% growth from last quarter). With improved rankings in 135 reports and Top 10 placements in 90+ reports, Kapture CX continues to solidify its reputation as a global leader in enterprise-grade customer experience management.

The platform earned strong recognition across global and regional indexes, particularly in Field Service Management, Help Desk, Enterprise Feedback Management, Chatbots, Customer Communications Management, and Social Customer Service. Standout placements include Top 10 rankings in the Enterprise Implementation Index, Enterprise Results Index, and Enterprise Usability Index for Help Desk, as well as multiple regional wins in India, Asia, and Asia Pacific.

Key Highlights

• 294 report inclusions, with 42 new reports – 17% growth from Summer 2025
  
• 150 badges, up 18% from last quarter’s 127
  
• Top 10 in 90+ reports, including global, enterprise, and regional indexes
  
• Leadership across Enterprise Feedback Management, Chatbots, Help Desk, and Social Customer Service
  

Kapture earned multiple Leader badges in both global and regional grids, including:

• Enterprise Feedback Management – Grid® Report (Enterprise & Mid-Market)
  
• Chatbots – Grid® Report
  
• Customer Communications Management – Regional Leader in India, Asia, and Asia Pacific
  
• Social Customer Service – Regional Leader across India, Asia, and Asia Pacific
  
• Help Desk – Regional Leader across Asia and Asia Pacific
  
• Customer Self-Service – Regional Leader in Asia Pacific
  

Recognized for innovation and growth momentum in:

• Help Desk
  
• Enterprise Feedback Management
  
• Customer Self-Service
  
• Live Chat
  
• Customer Communications Management
  
• Conversational Support
  

Strong enterprise-level recognition across:

• India – Chatbots, Customer Communications Management, Social Customer Service
  
• Asia Pacific – Chatbots, Help Desk, Social Customer Service
  
• Asia – Chatbots, Complaint Management, Social Customer Service
  
• Additional wins in Conversational Support, Digital Customer Service Platforms, Contact Center Knowledge Base, AI Chatbots, AI Agents, and Field Service Management
  

Other Notable Awards

• Easiest to Use – Usability Index for Customer Communications Management
  
• Highest User Adoption – Implementation Index for Complaint Management
  
• Best Meets Requirements – Mid-Market Usability Index for Customer Self-Service
  
• Best Relationship, Best Results, Best Usability, and Most Implementable – Complaint Management
  

AI-Driven Innovation Driving Scale

Kapture’s Self-Serve 2.0 and advanced agentic AI-powered bots continue to transform enterprise support by automating query resolution, accelerating adoption, and reducing operational overhead while delivering personalized and reliable customer experiences.

What Customers Are Saying

Verified User in Cosmetics:
“It’s a user-friendly solution that offers a wide range of features to improve the entire spectrum of customer support activities. The solution results in a significant reduction in manpower load as the ticket allocation is automated and responding to them is also very streamlined & easy with the new AI tools available to the agents. Report generation is also very easy & highly automated so we have access to useful data without putting in too much effort”

Shobhit G., Team Leader:
“I’ve been using Kapture for the past three days while working with Heads Up For Tails, and it’s proving to be a powerful customer support tool. Kapture offers almost all the solutions needed to manage customer interactions efficiently. What stands out the most is its ability to provide a complete history of customer interactions along with concise summaries. This makes it much easier to respond to customers accurately and quickly. It’s definitely enhancing the quality of support we can offer.”

About Kapture

Kapture is an enterprise-grade AI-powered omnichannel Customer Experience Management platform focused on redefining support operations. Designed for industries such as Retail, BFSI, Travel, Energy, and Consumer Durables, Kapture is trusted by over 1,000 businesses across 16 countries. Its AI-first approach empowers organizations to deliver proactive, personalized, and intelligent support at scale.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx