Kapture Concludes Q1 FY26 Sales Meet at Bengaluru

Bengaluru, India – April 22, 2025 – Kapture successfully concluded its Q1 FY26 Sales Meet on April 17–18, 2025, at the DoubleTree by Hilton Bengaluru Whitefield, located in Whitefield, Bengaluru . The event brought together pan-India teams from Sales, Pre-Sales, SDR, Marketing, Operations, Support, and other departments to celebrate past achievements and strategize for the future.

Day One: Reflecting on the Past and Charting the Future

The meet commenced with an opening note and icebreaker session led by Shesh and Gaurav, setting a collaborative tone for the event. This was followed by a comprehensive reflection on the previous year’s performance, including discussions on numbers, product developments, organizational changes, successes, challenges, and issue resolutions, presented by multiple CXOs.​

Post a brief tea break, the focus shifted to outlining FY26 priorities concerning people, processes, leadership focus, and revenue strategies. The afternoon sessions included a detailed product outlook presented by Vikas and the Product team, and an insightful guest session on AI & Customer Experience by Nitin Chandalia from BCG.​

The day concluded with sessions on evolving operational strategies, technological advancements, and a guest session on sales skills conducted by a PWC Executive.​

Day Two: Embracing Innovation and Recognizing Excellence

The second day began with a session on the structured learning process as a foundational block of effective selling, led by Sashi. Subsequent discussions centered on the approach to AI, addressing misconceptions, exploring use cases, and planning the way forward, presented by Vikas and Sanchit.

Breakout sessions allowed the Ops and Sales organizations to deliberate on their respective paths forward, facilitated by Sanchit and Gaurav. An interactive session addressed queries from team members, moderated by Devika and the CXOs.​

The afternoon featured a discussion on a consultative approach to selling, analyzing exercises from BB, Croma, and Lenskart, and exploring replication strategies for other accounts, led by Pooja and Gaurav. A guest session by Rajeev Kalambi from Cactus Partners provided additional industry insights.​

The event culminated with a Rewards and Recognition ceremony, celebrating outstanding contributions from team members.​

Leadership Perspective

Gaurav Juneja, Chief Revenue Officer at Kapture, remarked, “This Sales Meet was not just about reviewing our past but also about envisioning our future. The collaborative spirit and innovative ideas shared here set a strong foundation for our goals in FY26.”

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx