Foxtale Enhances Customer Experience with Kapture CX

India, August 25, 2025: Foxtale, one of India’s fastest-growing D2C skincare brands, has transformed its customer support operations with Kapture CX’s industry-leading solution. Known for delivering science-backed and affordable skincare products to modern Indian consumers, Foxtale places strong emphasis on building personalized, responsive, and seamless post-purchase experiences across digital channels.

To support its rapid growth, Foxtale implemented Kapture CX’s Agent Workspace – a unified platform that brings together customer interactions across voice, social media, chat, and email. With this centralized system, agents now have complete visibility into customer journeys, enabling faster resolutions, contextual responses, and consistent service across every touchpoint. Collaboration across internal teams has also become frictionless, ensuring a smooth experience for both customers and agents.

Kapture’s Generative AI capabilities further amplify productivity, with features such as smart ticket summarization, auto-reply suggestions, tone adaptation, and text rephrasing. This empowers agents to deliver context-aware and empathetic responses at scale. Seamless API integrations with Foxtale’s in-house backend systems also ensure real-time access to customer and order information; making every interaction faster, more accurate, and informed.

With Kapture CX at the core of its support ecosystem, the brand is well-positioned to scale operations effortlessly while strengthening trust and long-term loyalty among its customers.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Seona Shaji

Content Marketer

enquiries@kapture.cx