Give Your Workforce The Support
They Need With AI Internal Ticketing
Consolidate all internal support into one efficient platform. Kapture’s service desk simplifies ticketing, accelerates self-service, and provides quick resolutions -helping employees stay focused, productive, and aligned with what drives success.
Built for enterprise scale, security, and integrations with your existing systems.
Benefits
A Modern Internal Ticketing System to Resolve Faster & Work Smarter
Centralize support, automate tasks, and resolve issues faster with real-time visibility, AI assistance & intelligent workflows.
Make Your Teams Successful
With internal ticketing systems and priorities, your workforce has the backup they need to tackle challenges head-on and stay focused on what matters most.
One Source of Truth
A single, centralized knowledge hub ensures everyone has access to the same accurate, up-to-date information, keeping your workforce aligned and decisions on point.
Built to Grow with You
Your business is always evolving, and so should your support systems. Designed to scale, you’ll have the flexibility to handle increased demand and ensuring smooth operations.
Features
The AI Internal Ticketing Platform That Grows With You
AI Agents evolve alongside your employees and your business – creating a smarter, stronger workplace every single day.
No More Waiting Around For Resolutions
01 Ask, Like You’re Asking A Teammate
Powered by advanced NLU, it understands the intent behind every query & delivers precise results, making it easy for employees to resolve issues on their own.
02 Sifts Through Multiple Sources, So You Don’t Have To
It pulls information from multiple sources, including FAQs, policy documents, and internal guides, to generate clear, context-rich answers and documents for employees.
03 Provide Help, Proactively
GenAI self-service anticipates needs by suggesting relevant support articles and documents as employees type, speeding up resolutions and preventing unnecessary ticket creation.
Instant Support for Your Workforce
01 Quick and Easy Ticket Submission
Employees can submit tickets through their preferred channel – email, chat, or through the EX platform. AI intelligently categorizes and routes tickets to the right team or individual, ensuring quick attention and faster resolution.
02 Faster Resolutions with AI
AI automates routine tasks like escalations and notifications, while offering AI suggestions for resolution – enabling support teams to resolve issues efficiently and consistently.
03 Insights for Continuous Improvement
Access powerful analytics to track key performance metrics like resolution times and employee satisfaction. Optimize workflows, address recurring issues, and ensure your team is always improving service delivery.
More Capabilities
More Power Under the Hood
Explore the often-overlooked capabilities that quietly power a smoother, smarter employee experience every day.
Create Hyper-Personalized FAQs
GenAI helps create tailored answers to specific employee queries, providing immediate solutions and resolving routine issues without the need of raising a ticket.
Auto-tag Tickets, Instantly
AI automatically tags and categorizes tickets based on content and context. This reduces manual sorting, ensuring that tickets are routed quickly to the right teams for faster resolution.
Continuous Enhancements Through Feedback
Let employees rate & provide feedback on the knowledge, consistently keeping the most helpful and up-to-date information up front and improving content accuracy over time.
Resolve Critical Issues Faster
Automatically escalate high-priority or unresolved tickets to the right teams for immediate attention, preventing bottlenecks and speeding up response times.
Track Recurring Issues and Trends
Analyze ticket history and reports to identify common issues, so you can proactively offer resolutions and optimize the knowledge base for your employees.
Support Global Teams
Automatically translates tickets and responses, so employees from different regions can easily submit and resolve issues in their preferred language.
Enhance Security with Role-Based Access Control
Ensure sensitive issues are only accessible to authorized personnel, providing enhanced privacy and streamlining workflow security.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
Security & Compliance
Secure by design. Enterprise-grade.
End-to-end encryption, least-privilege access, continuous testing, and independent certifications.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Blogs you’d love to read
Explore the advancements in CX and AI through Kapture.
See how Kapture can work for your contact center today.
Bring one customer scenario you handle every week. We’ll walk through how Kapture handles it end-to-end, where humans step in, and what your team controls.
Book a Demo
+1(415) 319-8777 (USA)
enquiries@kapture.cx
