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Accelerate your Whatsapp customer support channel

Connect the most easy-to-use and convenient messaging application with Kapture
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Reduced learning time Less cost. Dynamic and scalable
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Customer 360
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Direct conversations with detailed information

Directly handle and resolve queries coming from Whatsapp from Kapture’s unified inbox. Agents get all the details like past orders, tickets, transactions, etc required to conveniently resolve tickets in one go.

Automated ticketing
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Automation that makes your agent’s job easier

Route, tag, and prioritize queries automatically. Tickets get automatically tagged and prioritized according to the keywords used by the customer on the WhatsApp chat. The Ticket is then directed to the most suitable agent.

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Hassle-free
API integration

Kapture connects easily and seamlessly with Whatsapp with the help of API. You can simply plug and play the integration and it does not involve any coding. A simple and quick process to bring all your Whatsapp queries to a unified inbox to deliver contextual resolutions.

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Whatsapp with insightful reports

Automated reports that give you insightful data about all the queries coming via Whatsapp. Get reports showing the kind of issues raised, FCR, AHT, etc. Analyze all the queries coming via Whastapp and formulate ways to reduce them with the help of reports.

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Why Kapture?

Kapture is amazing at every brand touchpoint
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AI assistant for agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated account manager

Account manager to resolve all your queries after the implementation process.

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Fully assisted data migration

We make sure every bit of your data is safely and securely migrated into your new system.

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Multilingual chat

An in-built language translator that helps agent responds to WhatsApp queries in the customer’s preferred language.

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