Directly handle and resolve queries coming from Whatsapp from Kapture’s unified inbox. Agents get all the details like past orders, tickets, transactions, etc required to conveniently resolve tickets in one go.
Route, tag, and prioritize queries automatically. Tickets get automatically tagged and prioritized according to the keywords used by the customer on the WhatsApp chat. The Ticket is then directed to the most suitable agent.
Kapture connects easily and seamlessly with Whatsapp with the help of API. You can simply plug and play the integration and it does not involve any coding. A simple and quick process to bring all your Whatsapp queries to a unified inbox to deliver contextual resolutions.
Automated reports that give you insightful data about all the queries coming via Whatsapp. Get reports showing the kind of issues raised, FCR, AHT, etc. Analyze all the queries coming via Whastapp and formulate ways to reduce them with the help of reports.
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Account manager to resolve all your queries after the implementation process.
We make sure every bit of your data is safely and securely migrated into your new system.
An in-built language translator that helps agent responds to WhatsApp queries in the customer’s preferred language.
More reasons to choose Kapture
Secured
HIPAA and GDPR compliant to ensure enterprise-grade security.
Support
24/7 fast customer support to resolve your queries and issues.
Scalability
Scales according to your business needs and growth.
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team
is as powerful as its sales team. Usually, salespeople disappear once
the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive
manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's
technology and automation"
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
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