HASSLE-FREE INTEGRATION
Power Conversations on WhatsApp with No-Code Integrations
Integrations in a few clicks? Kapture’s integration with WhatsApp through APIs is simply that. Plug your integration without code to bring conversations with customers to life between WhatsApp and your omnichannel dashboard. Deliver contextual resolutions with ease now.
PRODUCTIVITY GAINS
Improve Agent Productivity on WhatsApp by 30%
Ensure smart, quick resolutions by integrating Service Cloud with WhatsApp conversations. Reduce bottlenecks and enable agents to resolve complex queries smartly and improve their productivity by 30% with Kapture.
INTEGRATION POWERHOUSE
Empower Customers and Agents on WhatsApp by Integrating with Kapture
Drive Meaningful Conversations with Context
Integrate WhatsApp with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.
Empower Agents with Smart & Efficient Ticketing
Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, WhatsApp conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.
Gain Insights & Take Actions to Improve Customer Satisfaction
Get actionable insights about your customer conversations on WhatsApp. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding WhatsApp chats. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.
Take Conversations to the Next Level
Amplify your customer and agent experience by driving AI into your WhatsApp conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away.
CUSTOMER 360
Drive Meaningful Conversations with Context
Integrate WhatsApp with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.
SMART AUTOMATED TICKETING
Empower Agents with Smart & Efficient Ticketing
Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, WhatsApp conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.
AUTOMATED REPORTING & ANALYTICS
Gain Insights & Take Actions to Improve Customer Satisfaction
Get actionable insights about your customer conversations on WhatsApp. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding WhatsApp chats. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.
AI POWERED CONVERSATIONS
Take Conversations to the Next Level
Amplify your customer and agent experience by driving AI into your WhatsApp conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away.
WHY KAPTURE
Accelerate your WhatsApp Customer Support Channel with Kapture
Instant gratification is possible with AI-powered Kapture Service Cloud
AI Assistant for Agents
An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.
Side Conversations
Start a conversation with a third partner vendor without switching platforms for accurate resolutions.
Single Sign-On
A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.
Dedicated Account Manager
A dedicated account manager to help resolve all your queries after the implementation and integration processes.
Fully Assisted Data Migration
We make sure every bit of your data is safely and securely migrated into your new system without any hiccups.
Multilingual Chat
Kapture’s in-built language translator helps agents respond to WhatsApp queries in the customer’s preferred language.
Secure Platform
Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified..
G2 Accolades
High-fives From Industry Experts
Time and again, Kapture has been rated as a high performer and one of the most loved CX platforms on G2 based on customer reviews.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our product and services.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
