Magento Integration
Grow Your Business
With our e-commerce store CRM that brings the most operative customer relationship strategy to the buying experience.
Want to know how?
Store E-Commerce Metrics
Once integrated into the store, our CRM will be able to capture orders and create customer profiles automatically without the need for manual data inputs.
Track and Record Each Customer Action
Once orders have been placed, store owners can view shipping details and track packages from within the unified CRM.
Consolidate Data for Meaningful Action & Analysis
Refund requests, orders and support tickets and all of the web forms from the Magento store are integrated into the CRM and auto-allocated to agents within the CRM platform itself.
Utilize Our Agile Integration Approach
Store owners can expect a proper backup of their Magento store with synchronized data that clearly visualizes business requirements before moving forward with the integration.
Get The Show on The Road Faster than Ever!
Saving the best for last, the implementation team can make it all happen in 45 days or less!
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What is Magento?
Magento is an open source E-Commerce content management platform for businesses, which successfully integrates digital and physical shopping experiences for the delight of customers worldwide. The E-Commerce platform also boasts a strong portfolio of cloud-based omnichannel solutions.
Naturally, the Kapture CRM & Magento Combination is a proven all-in-one solution that offers amazing benefits for your online store.
Benefits
Kapture CRM + Magento Integration
- A thoroughly personalized customer experience on your Magento store
- Consolidated Customer Database
- Exceptional Customer Support Market
- Acumen and Intelligence
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Try our Amazingly Predictive Help Desk for your Magento Store
Instant gratification is possible with AI-powered Kapture Service Cloud
Live Chat
Real time conversations with your customers to increase your website conversion rate.
Ticketing System
Centralise all customer communication to a single help desk – social media accounts, email addresses, phone numbers and respond to tickets with ease.
Social Media Posts & Ads
Sell on social media effortlessly. Respond to comments and ad queries from one place with our efficiently managed Facebook, Messenger and Instagram integration.
Macros
Make custom templates for faster responses to repetitive queries and save it as a macro.
Auto Responder
Combine rules and macros to automate support tickets for highly personalised responses.
Intent & Emotion Detection
Use predictive analytics to detect customer intents like shipping, refunds and exchange among others.
Support & Revenue Stats
Manage ticket volume, response time and resolution time assessment and also track revenue strategies with metrics on pre-sale tickets, conversions and total sales.
Multi Store Connection
Consolidate all your Magento stores in Kapture to enable all ticket routing to one centralized location.
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