Manage your extensive and dense distribution system, orders, inventory and payments all through one platform.
Create a detailed multi-level product catalog with SKUs, enriched media library, product descriptions and instructions.
Send instant mobile notifications to distributors & retailers about ongoing promotions, exclusive offers and schemes etc. Keep your field force equipped with the latest product information to attract new orders.
Categorize customers into different profiles - distributor, retailer, stockist or super stockist. Also add data to each customer profile like multiple contacts, multiple branches, and credit limits, etc
Adding zones to our distributors /retailers not just allows you to see the spread of your network clearly, but also lets your south zone sales rep manage only the south zone distributors and retailers for a smoother distribution management system.
All important data like previous meetings, interactions, orders, payments, complaints, returns, stock and other less important customer data too is easily accessible from their individual accounts.
When your customer directory is on cloud, your sales reps can anytime get an inside view of customer’s location, pending payments, pending orders or any past complaints right from their mobile.
A login system is optional where you can allow your distributors/ retailers to get their personal logins and place orders, raise issues directly from their mobiles. Hassle free order taking is the key to more sales.
Know right which distributor holds how much inventory in which warehouse. Even better when Kapture CRM can auto send reminder messages to them for new orders when the inventory goes below minimum levels.
We know that some distributors / retailers are special than others, which is why having a universal rate plan for all is not always the solution. Create custom rate plans for those special distributors and ensure all orders are placed in their set rates only. Your sales reps need not have to remember all these different rates for each order as the system will automatically take all new orders as per set rates.
Create beat plans, assign them to field teams, oversee real-time progress, and take live decisions and much more.
Employ a systematic way to daily field visits with the beat planner. Create a well-established beat plan with distributors, timings and tasks and allow your sales reps to access their daily plans through their mobile.
Attendance pop-up is the first thing your sales reps see when they log into the Kapture CRM mobile app. As soon as the attendance is marked, it will reflect with time & geo tag in the central database. The system can also push this data to the HR team directly.
When you need to be sure that your sales reps are on their decided beat plan and have accomplished the set tasks, simply track their route since the start of their journey through route map tracking.
The app allows your sales reps to add their daily field expenses be it conveyance, refreshments or any other when they sign off the day.
Not sure where your sales reps are at the moment? Open the real- time GPS tracker dashboard and quickly get access to each sales rep’s real time locations with geo tagging. Enjoy privileged access to this view.
A deviation in plan? Update your sales reps’ beat plans from office and notify them while they are still on field.
Create new distributors, retailers, add new orders or update old ones – everything in a jiffy with the Kapture CRM mobile app.
Kapture’s mobile app allows you to create new distributors, add
new orders or update old ones while on the go. A process so simple, almost like how you shop online these days.
See your order’s real-time status through the order pipeline
– whether order is raised, received quotes, invoice sent or dispatched. Also, review past orders and their pending payments instantly through mobile app.
Add payment information with pictures of cheque as collected
by sales reps during field visits. Kapture synchronization will reflect the updated payment status in the central database.
See your orders move through the various stages of pipeline customized as per your business format. Know when your order is placed, when approved, when processed and when it is dispatched. Keep a tab on all your orders and don’t let gaps in your internal system blind your decision making process.
Whether through mobile input or through calls/ mails, place orders quickly.
Get a check of the available stock before each order is finally approved.
This shows only the orders that are to be processed and dispatched post approval.
Once the order is dispatched, everyone gets notified of the same. No gaps here.
Bet it feedback on your product or grievances on your supply system, hear it out. Allow your distributors/ retailers to communicate to you easily through any channel of their preference. Have all interactions unified under one single inbox.
Multi-channel Feedback System
Instant chat through Mobile app
Feedback/Complaint Gets converted
Tickets get auto attached to relevant order/relavant
An FMCG business involves collecting and delivering to a network POS retailers. An FMCG software solution helps you manage the entire delivery process through a single cloud-based platform.
Instead of going with legacy systems such as acquiring orders based on calls or new messages, the CRM for distributors lets you systematically uncover and land more opportunities.
Within an FMCG software solution, you can collect orders, assign delivery teams, manage daily operations and ensure delivery at the earliest.
An FMCG software solution helps you manage your end-to-end process pipeline.
1. Collect and view all the new order details within an FMCG distributor management system.
2. Streamline new orders through an FMCG software solution.
3. Manage order pipeline through a distributor management system
4. Manage tier-related information for each POS retailer such as discounts and pricing.
Kapture’s distribution and inventory management CRM help you collectively manage your entire FMCG activities.
What is CRM for the FMCG industry?
An FMCG business involves collecting and delivering to a network POS retailers. An FMCG software solution helps you manage the entire delivery process through a single cloud-based platform. Instead of going with legacy systems such as acquiring orders based on calls or new messages, the CRM for distributors lets you systematically uncover and land more opportunities.
Within an FMCG software solution, you can collect orders, assign delivery teams, manage daily operations and ensure delivery at the earliest.
An FMCG software solution helps you manage your end-to-end process pipeline.
Collect and view all the new order details within an FMCG distributor management system.
Streamline new orders through an FMCG software solution.
Manage order pipeline through a distributor management system.
Manage tier-related information for each POS retailer such as discounts and pricing.
There are some specific features that you need to look out for In a CRM for FMCG software, namely;
Create a detailed multi-level product catalog with SKUs, enriched media library, product descriptions and instructions.
Allow your field reps to access the product catalog remotely and dig into relevant product information when required on field.
Send instant mobile notifications to distributors & retailers about ongoing promotions, exclusive offers and schemes etc. Keep your field force equipped with the latest product information to attract new orders.
Create custom rate plans for those special distributors and ensure all orders are placed in their set rates only.
Your sales reps need not have to remember all these different rates for each order as the system will automatically take all new orders as per set rates.
Create plans, assign them to field teams, oversee real-time progress, and take live decisions and much more.
Create a well-established beat plan with distributors, timings and tasks and allow your sales reps to access their daily plans through their mobile.
Set tasks, simply track their route since the start of their journey through route map tracking.
Open the real- time GPS tracker dashboard and quickly get access to each sales rep’s real time locations with geo tagging. Enjoy privileged access to this view.
Attendance pop-up is the first thing your sales reps see when they log into the Kapture CRM mobile app. The system can also push this data to the HR team directly.
The app allows your sales reps to add their daily field expenses be it conveyance, refreshments or any other when they sign off the day.
Update your sales reps’ beat plans from office and notify them while they are still on field.
There are some specific features that you need to look out for In a CRM for FMCG software, namely;
You can collect orders, assign delivery teams, manage daily operations and ensure delivery at the earliest.
The FMCG software solution should help you manage your end-to-end process pipeline.
The CRM should be able to collect and view all the new order details within an FMCG distributor management system.
You should be able to streamline new orders through an FMCG software solution.
Manage order pipeline through a distributor management system.
Manage tier-related information for each POS retailer such as discounts and pricing.
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