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Producing high quality goods is difficult but important. But building a delightful relationship with distributors, suppliers, and customers is equally important. Kapture’s customer support automation platform integrates with existing systems and automates custom workflows so you can focus on the most important thing that matters to you the most, creating awesome customer experiences.
Kapture helps you at every step with it’s highly customizable modules. Timely and personalized service delivery, on-demand support, direct communication with field agents, warranty fulfillment, and much more, Kapture’s consumer durables management will contribute to your brand’s success.
Sales automation maintains and organises repetitive tasks, leaving you with more time to close deals and offer better customer support.
Kapture is more than just a ticketing system. It easily understands the queries and assigns it to agents based on their experience, skills, availability and expertise.
Assign service requests to field agents based on pin codes, agent availability, etc. Empower agents to check-in, raise reimbursements, resolve tickets from their Kapture app.
View and track product warranty, manage warranty claims, automate warranty claim process and help your team save more time enhancing customer experience.
Create brand advocates through dealer loyalty programs. Introduce incentives within the system that not only produces motivation but also improves sales.
Pull detailed reports and choose from 500+ reporting formats. See which store is getting the most queries, which franchise is resolving the tickets faster, and much more.
Easily view and respond to refund/return tickets right from Kapture regardless of the source. Tag and map all refund/return tickets along with order history and customer profile.
It’s difficult to be updated with stock availability all the time. Kapture can help you set a minimum stock availability alert so you know when to place your next order.
Create brand advocates through dealer loyalty programs. Introduce incentives within the system that not only produces motivation but also improves sales.
Pull detailed reports and choose from 500+ reporting formats. See which store is getting the most queries, which franchise is resolving the tickets faster, and much more.
Easily view and respond to refund/return tickets right from Kapture regardless of the source. Tag and map all refund/return tickets along with order history and customer profile.
It’s difficult to be updated with stock availability all the time. Kapture can help you set a minimum stock availability alert so you know when to place your next order.
We customize workflows to best suit your requirements so you have everything you need to create exceptional CX.
Kapture works at your pace. Agents can upload data wherever they can and it will be reflected on the platform.
Enable agents to mark attendance, raise reimbursement tickets, place spare parts orders, resolve customers queries when on field.
Kapture is GDPR and HIPPA compliant, making it a safer platform with highly sophisticated infrastructure.
Get a complete view of customer profiles and understand the customer journey for creating better customer experiences.
With round-the-clock customer support, Kapture ensures that you are never missing out on any query.
Whether new or existing system integration, Kapture has the capability to integrate with 1000+ APIs, enabling you to view real-time data.
With the fastest go-live, Kapture is the only platform that can be deployed within 45 days, thanks to our amazing team.
Multi-channel Customer Support
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Complete Data Visibility
Service Journey Mapping
Service center & Service Technician Performance Mapping
Increase in CSAT Scores
See why thousands of customers love Kapture. Schedule a demo with us and see Kapture live in action
INDIA :
3 M-123/A East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043
