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Kapture is amazing at every brand touchpoint.

Must-have features in service management software.

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Omnichannel Support

Omnichannel support refers to providing communication across different channels like chats, calls, social media, etc using a single platform. Customers can communicate with the brand using their preferred channel, this gives them a sense of personalization and increases loyalty toward the company.

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Inventory Management

A proper inventory management system will never let your technicians run out of spare parts and other important inventory items. Get alerts about low-running inventory and place orders beforehand. Service center technicians and agents should always be aware of the inventory count to provide the best resolution to the customers.

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Warranty Management

The warranty management system informs the agent about the warranty details allowing them to provide the best possible resolution to the customer. This also helps in avoiding fake warranty claims hence saving the company money. A customer with warranty claims is given straight resolutions like a free replacement or repair while others need to be informed about the charges.

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Reporting and Analytics

Staying updated with the insights and all the processes going on in your service center is important. Service center management software must have a reporting and analytics tool that can help in analyzing the overall performance of the service center. Performance reports of technicians can be used to evaluate their progress and reward or train them accordingly.

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Automation

The service center management system must come with automated workflows and canned responses to save time for both agents and the customers. Automation helps in eliminating repetitive tasks and gives agents time to handle more complex issues. Kapture comes with an AI-powered agent assistance window that reads the issue referred to by the customer and provides a contextual resolution to the agents.

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Benefits of an efficient Service Center Management system.

The best system gives you the best benefits to your business.
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OMNICHANNEL
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United Query Junction

Switching windows and platforms can be hectic and time-consuming for the agents. Kapture allows your agents to access any information of the customers shared across different service centers on a single dashboard. It deeply integrates with third-party platforms to bring and resolve all the queries to a unified dashboard.

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SMART TICKET ASSINGMENT
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Best Agents, Always

Intelligent routing helps your service center give your customers a quick, convenient, personalized, and overall better experience – increasing your customer satisfaction. Kapture smartly assigns the tasks to the most suitable and available technician that increases your service center productivity.

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AUTOMATED WORKFLOWS
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Improved efficiency and productivity

Automated ticket routing saves time by assigning the tasks to the most suitable technician available to take the task. Automatically sends notifications to the customers and updates them about each step of the resolution process. Automated email replies to quickly get back to the customers as soon as they raise a complaint or query.

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"Kapture brings greater proficiency at Stanley Black & Decker Service Centres."

2 Days

TAT reduced

Arrow

325+

authorised
service centres

40,000

tools serviced
per year

17%

Increase
in CSAT

3 Years

Using Kapture
for 3 years

Client

Varun Karunananth

Performance Marketing

Stanely Black and Decker

"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."

Download Case Study

"Kapture brings greater proficiency at Stanley Black & Decker Service Centres."

2 Days

TAT reduced

Arrow

325+

authorised
service centres

40,000

tools serviced
per year

17%

Increase
in CSAT

3 Years

Using Kapture
for 3 years

Client

Varun Karunananth

Performance Marketing

Stanely Black and Decker

"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."

Download Case Study

More Features

GDPR HIPAA ISO Google Launch Pad
GDPR HIPAA ISO Google Launch Pad