Empower your field agents to deliver exceptional customer service.
Transform your Field Service Operations
Kapture’s Field service management system assigns the task to the best available agent on the field. It smartly chooses the agent based on their schedule, location, skillset, and availability. This ensures quick and satisfactory resolution to the customers in one go.
Field service software enables field service members to complete their jobs more effectively. It also enables real-time communication and streamlined, uniform procedures, which eliminates many of the difficulties that field service team members may face.
Generate real-time invoices.Take digital signatures.Click and upload pictures upon task completion.An optical scanner to scan necessary documents.OTP-based closure of ticket.Let your agents mark their attendance with ease. Track agents when they check-in and check-out at the customer's location and update ticket status from one place. Geofencing prevents the agents from marking tasks without being there.
The Internet should not be a barrier between your agent and their tasks. Kapture lets your agent update details about the task offline and then syncs it in the system when they are back online.
Agents may find themselves in situations where they need to give updates to the service center. Kapture connects agents with the service center with the help of an internal chat feature. Agents can convey messages about the requirement of spare parts, unavailability of customers, or other unpredictable situations directly through Kapture mobile app.
The right tool with the right features to help your field service heroes give your customers the five-star treatment they deserve.
Warranty management Get details about the warranty period, status, service frequency, etc. Opportunity to upsell and cross-sell products and related accessories based on warranty expiration. Customer-360 gives an overview of the customer, purchase history, and previous interactions.
Expense manager Field service agents have to incur so many expenses like traveling, food, or other expenses. Kapture’s simple UI helps them monitor and send the reimbursement amount for approval from the right person so that they get their reimbursement on time.
Inventory management Field agents can always keep a track of all the spare parts used while resolving the issue. It gives the low inventory alert so that technicians never run out of it. The field agents can update the inventory count according to the usage.
Carry it everywhere Mobile application to manage everything on the field. From every small detail about the task to resolving the ticket, everything fits in your agent’s pocket.
Seamless and fast integration with all third-party platforms for a better customer experience
Assigns the tasks to specialist field agents to resolve customer issues quickly and smoothly.
Reports in your desired format and filters for a better and faster decision making process.
Start a conversation with a third party about the customer’s issue without leaving the platform
Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.
TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
Performance Marketing
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
Performance Marketing
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
INDIA :
3 M-123/A East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043
