Maintaining a contact center may be a significant challenge for many growing businesses. A cloud-based contact center software like Kapture can help you provide faster resolution by automating tasks and routing queries to the best available agent and department.
Kapture dashboard showing features like our Chatbot assistant for agents, side conversations option, a notepad for taking notes from customers, and a dashboard showing reporting and analytics
Manage queries from calls, emails, webchats, social media, and different platforms from a single software. Kapture deeply integrates with all platforms and presents queries from different channels to a unified dashboard for convenient and faster resolution. Omnichannel helps you achieve the following benefits-
With the support of an AI-powered bot, give your representatives a relevant data source about the customers for a better and quick resolution. This helps support professionals to better comprehend concerns, provide faster service, and address problems in the first interaction.
Data security is one of the major concerns of contact centers. Modern contact center solutions like Kapture ensure that all customer data is secured in the cloud backup and there is minimal chance of data loss due to any ambiguous situations.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"