Best cloud-based contact center management solution

Maintaining a contact center may be a significant challenge for many growing businesses. A cloud-based contact center software like Kapture can help you provide faster resolution by automating tasks and routing queries to the best available agent and department.

Kapture dashboard showing features like our Chatbot assistant for agents, side conversations option, a notepad for taking notes from customers, and a dashboard showing reporting and analytics

True omnichannel experience

Manage queries from calls, emails, webchats, social media, and different platforms from a single software. Kapture deeply integrates with all platforms and presents queries from different channels to a unified dashboard for convenient and faster resolution. Omnichannel helps you achieve the following benefits-

Engaged, loyal customers
Competitive advantage through integrated omnichannel interaction
Streamlined customer service
Improved business performance
Personalized interactions at every touch point

Adds value to your business

Contact center management software increases the efficiency and productivity of the agents.

Data analytics

Agent productivity

Self-serve

Metrics on your fingertips

Manage, monitor, and reward your agents with the help of regular performance reports in 1000+ formats that assist in proper management. Collect and analyze feedback from customers to identify and improve important metrics like CSAT, NPS, and many more.

Automations to eliminate repetitive tasks

Kapture smartly automates major tasks and eliminates repetitive ones. This saves the agent time and increases productivity, thereby reducing wait time and resolving customer queries instantly.

For faster and better resolution

FAQs, AI-powered bots, IVR, and community forums allow your customers to resolve the small and common queries on their own. It saves both customers’ and agents’ time.

Adds value to your business

Contact center management software increases the efficiency and productivity of the agents.

Data analytics

Metrics on your fingertips

Manage, monitor, and reward your agents with the help of regular performance reports in 1000+ formats that assist in proper management. Collect and analyze feedback from customers to identify and improve important metrics like CSAT, NPS, and many more.

Agent productivity

Automations to eliminate repetitive tasks

Kapture smartly automates major tasks and eliminates repetitive ones. This saves the agent time and increases productivity, thereby reducing wait time and resolving customer queries instantly.

Self-serve

For faster and better resolution

FAQs, AI-powered bots, IVR, and community forums allow your customers to resolve the small and common queries on their own. It saves both customers’ and agents’ time.

Increased First Contact Resolution (FCR)

With the support of an AI-powered bot, give your representatives a relevant data source about the customers for a better and quick resolution. This helps support professionals to better comprehend concerns, provide faster service, and address problems in the first interaction.

Secured and efficient
data management

Data security is one of the major concerns of contact centers. Modern contact center solutions like Kapture ensure that all customer data is secured in the cloud backup and there is minimal chance of data loss due to any ambiguous situations.

Capture more customers with Kapture

Brings you more than just tools to accelerate and simplify the resolution process

Prioritize and resolve tickets
Set priorities of every customer conversation according to the level of severity for better and faster resolution.

Seamless and deep integration
Smooth and seamless integrations with third party platforms to bring in every piece of information under a single platform for seamless resolutions.

Smart ticket assignment
Connect the right agent with the right customer to save their time and provide a delightful resolution.

Real-time reporting
Reports are created in 1000+ formats for a better insight about the customers and performance of the agents.

Notetaker- Take notes while resolving problems.
Never miss any detail given by customers while resolving an issue and attach them with ticket for future references for the next agent for better understanding.

Customer 360
View the complete journey of the customer, past ticket history, orders, conversations, etc for a better clarity and resolution.

Why is Kapture the best solution for your contact center?

Fastest to go live
Kapture CRM has a dedicated team that makes your implementation process easier and faster.

AI assistant for agents
Agents have their own AI-powered assistant to solve their queries for a better and smoother customer experience.

Multilingual chat
An in-built language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.

Side conversations
Start a conversation with a third party about customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.