Maintaining a contact center may be a significant challenge for many growing businesses. A cloud-based contact center software like Kapture can help you provide faster resolution by automating tasks and routing queries to the best available agent and department.
Kapture dashboard showing features like our Chatbot assistant for agents, side conversations option, a notepad for taking notes from customers, and a dashboard showing reporting and analytics
Manage queries from calls, emails, webchats, social media, and different platforms from a single software. Kapture deeply integrates with all platforms and presents queries from different channels to a unified dashboard for convenient and faster resolution. Omnichannel helps you achieve the following benefits-
Contact center management software increases the efficiency and productivity of the agents.
Contact center management software increases the efficiency and productivity of the agents.
Manage, monitor, and reward your agents with the help of regular performance reports in 1000+ formats that assist in proper management. Collect and analyze feedback from customers to identify and improve important metrics like CSAT, NPS, and many more.
With the support of an AI-powered bot, give your representatives a relevant data source about the customers for a better and quick resolution. This helps support professionals to better comprehend concerns, provide faster service, and address problems in the first interaction.
Data security is one of the major concerns of contact centers. Modern contact center solutions like Kapture ensure that all customer data is secured in the cloud backup and there is minimal chance of data loss due to any ambiguous situations.
Brings you more than just tools to accelerate and simplify the resolution process
Prioritize and resolve tickets
Set priorities of every customer conversation according to the level of severity for better and faster resolution.
Seamless and deep integration
Smooth and seamless integrations with third party platforms to bring in every piece of information under a single platform for seamless resolutions.
Smart ticket assignment
Connect the right agent with the right customer to save their time and provide a delightful resolution.
Real-time reporting
Reports are created in 1000+ formats for a better insight about the customers and performance of the agents.
Notetaker- Take notes while resolving problems.
Never miss any detail given by customers while resolving an issue and attach them with ticket for future references for the next agent for better understanding.
Customer 360
View the complete journey of the customer, past ticket history, orders, conversations, etc for a better clarity and resolution.
Fastest to go live
Kapture CRM has a dedicated team that makes your implementation process easier and faster.
AI assistant for agents
Agents have their own AI-powered assistant to solve their queries for a better and smoother customer experience.
Multilingual chat
An in-built language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.
Side conversations
Start a conversation with a third party about customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.
Smart escalation matrix
Assigns the tickets to the specialist agent to resolve customer’s issue quickly and smoothly.
Scales according to your needs
1 or 1000 agents we are always there to scale up with and according to your needs.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"