Navigating CX Challenges in Retail: Webinar with Bruce Schwack (Ex Netmeds CCO) header-arrow

Login Contact Us Support Partner With Us
  Powered by Google TranslateTranslate

TRUSTED BY LEADING CONSUMER DURABLES BRANDS

stanley-black-decker prestige kutchina wonderchef hindware

Centralizing After-Sales Support Operations All Across

Foster seamless customer support by facilitating efficient communication, streamlined workflows, and real-time data accessibility across all areas by unifying the contact center, service center, and field service operations.

Centralizing-After-Sales
Centralizing-After-Sales
logo logo

Deliver Superior Support across all Touchpoints

Construct effortless customer journeys: From first contact to right to your doorstep

Contact Center
Contact Center arrow

Manage all queries, including walk-ins and online, seamlessly on a single platform. Give agents a complete picture of their customers, information like product details, guarantees, and warranties, so they provide personalized and delightful query resolution.

Service Center
Service Center arrow

With a centralized system to manage warranties, installation requests, pending service renewals, and all client inquiries on a single interface, streamline the operations of your service center.

Field Service
Field Service arrow

Remotely record attendance, arrange appointments, oversee inventory and expenses, and assign tickets to the closest agent according to pincode, all through a mobile application designed for field agents, even in offline mode.

A step towards the transformation of your Field Service Operations

Drive Excellence in Consumer Durables: Empower Customers and Agents with Exceptional Support

Track Annual Maintenance and Warranty

With Customer-360, give agents information on things like warranty duration, status, frequency of services, etc. Utilize the chance to cross-sell and upsell products and associated accessories based on warranty expiration.

Track Annual Maintenance and Warranty
Track Annual Maintenance and Warranty
Spare parts & Inventory Management

Spare parts & Inventory Management

Keep a record of all the spare parts utilized to fix the problem. Send out the low-stock alert to ensure that technicians never run out. The inventory count can be updated by the field agents based on usage.

Spare parts & Inventory Management

Expense management

Ensure that field agents receive their reimbursements on time by keeping track of and sending the amount for expenses such as travel, food, etc. for approval from the appropriate person.

Expense management
Expense management
Feedback Management

Feedback Management

OTP based feedback collection system to ensure privacy and encouraging realistic feedbacks from customers. Open new tickets for every negative feedbacks.

Feedback Management

Training and Knowledge Management

Give agents access to appropriate information and learning management tools. Create and provide specialized training courses to provide agents access to all the tools they require for success. By creating online help centers, communities, FAQs, and customer portals, arm your agents with the right knowledge at the right moment.

Training and Knowledge Management
Training and Knowledge Management

Empower the Field heroes with a mobile-friendly platform

Assign tasks, enable real-time communication, and implement efficient, uniform processes such as minimum stock updates, uploading closed-door pictures, generating real-time invoices, adding digital signatures, managing goods received notes, etc. on-the-go.

Empowering the Field heroes with a mobile-friendly platform
Empowering the Field heroes with a mobile-friendly platform
banner-element

Top-notch CX On-the-Go

Geo Fencing
Geo Fencing

Set virtual boundaries by monitoring agents on field.

Remote Attendance
Remote Attendance

Empower agents to mark their attendance remotely on a single app interface without any hassles.

Check-in/Check-out
Check-in/Check-out

Track agents' check-in and check-out times at the customer's location, and enable agents to update ticket status from the app seamlessly.

Invoices & Payments
Invoices & Payments

Enable customers to pay through secure payment links while allowing agents and customers to access invoices on the mobile app.

Works offline
Works offline

Equip field agents with a mobile app that works offline and upload data.

Security Complainces
Security Complainces

With the most crucial compliances like ISO 27001, HIPAA, and GDPR in place, make your customers feel in the safest of hands.

banner-element

Success Story

Success Story

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad
Scale with Confidence

Enterprise-grade Security & Compliance

Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.

Enterprise-grade Security & Compliance
Enterprise-grade Security & Compliance