Learning Management System (LMS)

A learning management system (LMS) is a software platform that makes it easier to create, distribute, and monitor educational courses and training programs. It enables organizations to centralize learning resources, assign modules, and monitor employee progress.

In contact centers, an LMS helps train agents efficiently, covering product knowledge, soft skills, and compliance through structured, on-demand learning. It also provides analytics on performance and skill gaps, enabling continuous development and improved service quality.