Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated phone system that interacts with callers through voice commands or keypad inputs to route them to the right department or provide self-service.
It helps customers quickly access information, such as account balances, order status, or support options, without waiting for an agent. IVR systems improve efficiency by handling high call volumes and reducing agent workload.
Modern IVRs powered by AI and speech recognition also deliver more natural, conversational experiences for callers.
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