Contact Center VoIP
Contact Center VoIP (Voice over Internet Protocol) enables voice communication over the internet instead of traditional phone lines, allowing contact centers to manage calls digitally.
It offers cost efficiency, flexibility, and superior call quality, making it easier for teams to handle large call volumes from anywhere. VoIP systems also integrate with CRM and analytics tools to provide contextual insights during calls.
This technology supports remote operations and enhances scalability as businesses expand their customer support capabilities.
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