Contact Center Customer Service Representative (CSR)

A Contact Center Customer Service Representative (CSR) is a professional who manages customer interactions through channels like phone, chat, email, or social media.

CSRs handle inquiries, resolve issues, and ensure a positive customer experience during every interaction. They play a key role in building trust and loyalty by delivering prompt, empathetic, and accurate support. With access to CRM tools and AI-powered insights, CSRs can personalize conversations and resolve concerns more efficiently.