The AI Contact Center Software That Helps Resolve At Scale
Kapture blends AI Agents (voice + digital), an agent-first workspace, and built-in intelligence – so routine interactions get handled fast, and your agents spend time where judgment actually matters.
VALUE
Contact Center Software That Cuts Guesswork, Noise, and Boosts Resolutions
Most platforms sell “more channels” and “more AI.” But all you actually need are three outcomes: fewer contacts, faster handling, and proof you can trust – and that’s what you get with Kapture.
Contain volume without hurting CX
AI agents take the repetitive load across voice and digital – so humans handle exceptions, not FAQs.
Turn agents into closers, not clickers
A single agent experience with smart routing + AI Agents providing the right customer context, next-best actions, and more.
Operate with evidence, not anecdotes
Automated quality audits + intelligence + feedback management show where quality slips, what drives recontacts, and what to fix next.
How it works
Everything You Need In One Contact Center Software
Kapture is built like a high-performing floor: contain first, execute next, then optimize continuously.
Contain & Resolve (before it becomes a ticket)
01 AI Agents for Voice Support
Low-latency voice agents for routine inbound/outbound, including verification + request completion.
02 AI Agents for Non-Voice Support
Automation across Email, WhatsApp, social and more – with smooth human handoff.
03 Observability Platform
Trace every agent interaction end-to-end, watch live outcomes, step in when needed.
Execute Faster (when humans should handle it)
01 Advanced Ticketing
Smart Routing + Customer 360 + AI Agents for Support Teams prep your agents for quicker decisions and closures.
02 SLA & priority control
Classify by priority and track resolution times to protect SLA.
03 Side conversations
Collaborate with third parties inside the same case environment.
Audit, Learn, Improve (so ROI compounds)
01 Automate QA
AI agents score every interaction seconds after it ends – erasing hours of manual QA review and flagging ZT or CX issues before they escalate.
02 Leader-grade reporting
Reports/analytics + performance visibility for agent and queue management.
03 Surveys & Feedback Management
Generate custom surveys & understand customer sentiment deeply, identify issues early, and take timely actions.
Capabilities
Everything else you need to run enterprise-grade service
Because the goal isn’t “more AI.” It’s service that stays reliable, measurable, and controlled as complexity increases.
Customizable Dashboards
unified view of queries, reports, analytics, and customer data.
Performance Monitoring
centralized performance view for agent coaching and improvements.
Governance & access controls
Role-based control for large teams and regulated operations.
Multi-agent orchestration
drag-and-drop logic, integrations, and multiple agents for multi-step workflows.
Native Integrations
Connect workflows across systems instead of creating islands.
Multilingual support
Serve customers across regions with language-aware experiences.
Use Cases
Verticalized Contact Center Software for High-stakes Support
AI contact centers win when they’re tuned to industry workflows and peak cycles – not generic templates.
BFSI
- Loan servicing at scale: EMIs, repayment schedules, foreclosures, disbursal status, document requests—handled fast with clean escalation.
- Sensitive issue handling: Disputes/fraud intents captured accurately and routed with the right priority and compliance guardrails.
Travel
- Disruption containment: Cancellations, rebookings, refunds, baggage—managed through AI-first flows during spikes.
- Trip support 24/7: PNR/status checks, policy clarifications, add-ons, itinerary changes across voice and messaging.
Retail & E-commerce
- Order-to-return automation: Delivery updates, reschedules, replacements, returns/refunds—reduced follow-ups and repeat contacts.
- Peak season resilience: Sale-day surges absorbed with intent triage, smart routing, and fast agent assist.
Energy & Utilities
- Outage surge control: Outage reporting, ETA updates, service requests, proactive alerts to lower inbound load.
- Billing & payments clarity: Bill explanation, meter reads, payment status, reconnection requests with fewer escalations.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Blogs you’d love to read
Explore the advancements in CX and AI through Kapture.
See how Kapture can work for your contact center today.
Bring one customer scenario you handle every week. We’ll walk through how Kapture handles it end-to-end, where humans step in, and what your team controls.
Book a Demo
+1(415) 319-8777 (USA)
enquiries@kapture.cx
