Bangalore, India – May 22, 2024 – Consumer durables companies need to prioritize improving customer service experiences, according to a recent survey by Kapture CX. The survey, conducted by the leading customer experience (CX) platform provider, found that 51% of respondents identified poor customer service as their biggest pain point with kitchen appliances.

The survey highlights the growing importance of CX in the consumer durables sector. Appliances are prone to issues due to wear and tear, power outages, or even manufacturing defects. When problems arise, customers expect quick and efficient resolutions.

“In today’s competitive market, companies risk losing customers and growth by neglecting customer service,” said Gaurav Juneja, CRO of Kapture CX. “A strong CX platform empowers businesses to deliver seamless, personalized experiences across all touchpoints. This not only differentiates a brand but also protects its reputation.”

The survey underscores the need for technology adoption in the CX space. Kapture CX emphasizes the value of AI-powered chatbots and predictive analytics to streamline interactions and enhance efficiency.

Transparency and User-Friendliness are Key

The survey also shines a light on the importance of transparency and user-friendliness. Customers expect clear pricing structures with no hidden fees. Additionally, customer support channels should be easy to navigate. Complex processes and long wait times can lead to customer frustration and brand switching.

Customer-Centric Approach is Essential

The Kapture CX survey serves as a wake-up call for businesses to prioritize customer centricity. By combining technological solutions with well-trained employees, companies can build strong customer relationships and achieve long-term success.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

20th May 2024: Kapture CX, a leading provider of Gen-AI powered customer experience platform is thrilled to announce that Kapture CX is now available on Google Cloud Marketplace, making it even easier for businesses to discover and deploy our industry-leading customer experience (CX) solutions.  This integration simplifies procurement and deployment for Google Cloud customers, enabling them to leverage Kapture CX’s advanced features and functionalities to enhance their customer interactions.

“We are thrilled to make Kapture CX available on Google Cloud Marketplace,” said Gaurav Juneja, CRO at Kapture CX. “This integration aligns perfectly with our mission to empower businesses to deliver exceptional customer experiences. Google Cloud Marketplace provides a streamlined platform for businesses to access and deploy our solution, accelerating their digital transformation journeys.”

Kapture CX is a powerful and easy-to-use solution that can be used by businesses of all sizes to improve their customer experience. It offers a comprehensive suite of features, including:

• Omnichannel support: Kapture CX provides a unified platform for managing customer interactions across all channels, including email, chat, social media, and phone.
• AI-powered self-service: Kapture CX uses AI to power a self-service portal that allows customers to find answers to their questions without having to wait for an agent.
• Automated workflows: Kapture CX can automate routine tasks, such as ticket routing and escalation, which can help businesses improve efficiency and reduce costs.
• Powerful analytics: Kapture CX provides businesses with the insights they need to track their customer experience metrics and identify areas for improvement.

Gaurav also added “In industries like retail, BFSI etc., where timely product information and support are crucial, Kapture CX’s Gen AI voice bot can significantly enhance the customer journey.”

Kapture CX’s Gen AI voice bot signifies a paradigm shift in the customer service landscape. With its ability to deliver personalized and efficient support, this innovative solution empowers businesses to build stronger customer relationships and achieve a competitive edge.

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bengaluru, May 11, 2023: Kapture, a leading AI powered customer experience platform, proudly announces the appointment of Sanchit Sood as its new Chief Operating Officer (COO). Sanchit’s extensive experience and strategic acumen are set to drive Kapture’s growth and innovation in the global SaaS-based CX market.

With over a decade of experience, Sanchit has a proven track record of transforming ideas into actionable strategies. His role at Kapture will be pivotal in aligning business goals with operational strategies, enhancing profitability, and ensuring long-term sustainability. He is expected to lead high-performing teams, foster a culture of learning and innovation, and strengthen customer relationships worldwide.

Before joining Kapture, Sanchit led India operations for SafeAI, an autonomous technology company, where he oversaw the delivery of customer projects on a global scale. He also served as Customer Success Director at GreyOrange, a provider of SaaS and robotics-based solutions for warehouse automation, managing project implementation, support, and customer success for global Fortune 500 clients.

Expressing his excitement, Sheshgiri Kamath, Co-Founder and CEO of Kapture, stated, “We are thrilled to welcome Sanchit to our team. His strategic mindset and adaptability to dynamic market conditions will be invaluable as we tackle the complexities of operating in a SaaS environment. Sanchit’s leadership will enable our cross-functional teams to excel and drive impactful results.”

On his appointment, Sanchit Sood commented, “I am excited to join Kapture and contribute to its mission of revolutionizing customer interactions. Our goal is to deliver consistent, personalized customer support tailored to each client’s unique needs. I look forward to collaborating with a talented team, fostering innovation, and propelling the company’s rapid growth.”

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

8th May 2024: Kapture CX, a leading provider of AI powered customer experience solutions, proudly announces the successful conclusion of KapHacks 2.0, the second edition of their annual hackathon. This year’s event brought together 100 brilliant minds who showcased their innovation and creativity through 25 unique ideas.

KapHacks 2.0 is a platform for tech enthusiasts to come together, collaborate, and develop groundbreaking solutions that can shape the future of customer experience. The competition was fierce, but three teams emerged as the top contenders, impressing the judges with their innovative concepts and exceptional execution.

Winners:

First Place: CXPertVoice

• Team Members: Swastik, Saransh
• Project: CXPertVoice

Second Place: Kapguru

• Team Members: Joel D Souza, Akash Kumar Singh, Vignesh
• Project: Kapguru

Third Place: KapSheet

• Team Members: Ankush, Bhushan
• Project: KapSheet

Each winning team presented solutions that not only demonstrated technical prowess but also had the potential to significantly enhance customer experience management. The first-place team, CXPertVoice, particularly stood out with their innovative approach to leveraging voice technology in CX management.

KapHacks 2.0 is a testament to Kapture CX’s commitment to fostering innovation and empowering individuals to create solutions that can transform the customer experience landscape. By providing a platform for such a diverse group of talented individuals, Kapture CX continues to push the boundaries of what’s possible in CX.

“KapHacks 2.0 exceeded our expectations in every way. The level of creativity and technical skill displayed by the participants was truly remarkable,” said Himanshu Garg, CTO at Kapture CX. “We are excited to see how these ideas evolve and contribute to the future of customer experience.”

As we look to the future, Kapture CX remains dedicated to supporting and nurturing talent. Stay tuned for more innovations and breakthroughs in customer experience management.

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx