India, 3nd July 2024: Kapture CX, a leading provider of customer experience management solutions, today announced it has been recognized as a leader in G2’s Summer 2024 reports. This achievement underscores Kapture CX’s commitment to delivering exceptional customer service and empowering businesses to do the same.

“We are incredibly proud to be recognized by G2 as a leader,” said Gaurav Juneja, CRO at Kapture CX. “These badges validate our dedication to innovation and providing our customers with the tools they need to deliver outstanding customer experiences. Kapture CX remains committed to exceeding expectations and continuously improving our platform to empower businesses on their CX journeys.”

Key Highlights from Kapture CX’s G2 Summer 2024 Reports:

• 31 Badge Sweep: Kapture CX earned 31 badges across critical CX categories, including Customer Self-Service, Help Desk, Social Customer Service, and Live Chat.
• Leader Badge Powerhouse: Kapture CX secured leader badges in multiple key categories, demonstrating its industry-leading capabilities.
• 2024 Momentum Leader: Kapture CX was recognized as the 2024 Momentum Leader, highlighting its impressive growth trajectory and positive user sentiment.
• Additional Accolades: Kapture CX was also awarded badges in user-centric categories such as Best Estimated ROI, Easiest Admin, Easiest Setup, Highest User Adoption, Users Most Likely to Recommend, and Fastest Implementation.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India, Jun 19, 2024: Kapture CX, a leading Gen-AI customer experience management platform, unveils a groundbreaking solution – AutoQA – to transform traditional quality assurance in customer service. It leverages AI to automate tedious tasks, analyze massive datasets, and identify trends for enhanced agent performance and positive customer sentiment.

Manual QA – A Thing of the Past

For years, manual QA has been a slow, resource-intensive process. QA managers spend weeks sifting through interactions, hindering timely feedback and improvement. AutoQA tackles this challenge head-on.

Real-Time Insights in Seconds

Powered by robust AI and machine learning (ML) algorithms, AutoQA analyzes interactions across various channels (chat, email, calls, social media) in seconds, providing comprehensive agent performance evaluations. This empowers customer support leaders to:

• Free Up Valuable Time: AutoQA automates repetitive tasks, allowing QA managers to focus on strategic initiatives.
• Gain Data-Driven Insights: In-depth analytics and reports provide valuable data to pinpoint improvement areas and make informed decisions.
• Boost Agent Performance: Real-time feedback helps agents identify strengths and weaknesses, leading to continuous improvement.

Hyper-Personalization for Targeted Improvement

Kapture CX goes beyond automation with customizable dashboards and configurable parameters. Users can define scoring metrics for each agent, ensuring the evaluation reflects the specific needs of their team.

The Path to Customer Experience Excellence

By automating mundane tasks and providing actionable insights, AutoQA empowers businesses to:

• Boost Customer Satisfaction: Improved agent performance translates to happier customers.
• Increase Customer Loyalty: Consistent, high-quality interactions build stronger customer relationships.
• Drive Revenue Growth: Satisfied customers become loyal advocates, leading to increased revenue.

A Powerful Step Forward

Sanchit Sood, COO of Kapture CX, emphasizes the significance of AutoQA: “This launch marks a major leap in revolutionizing QA for contact centers. AutoQA frees up bandwidth for strategic initiatives and empowers businesses to deliver exceptional customer experiences.”

Kapture CX with AutoQA is the key to unlocking a new era of efficient and effective customer service.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India, 6th June 2024: Kapture CX, a leading provider of Customer Experience Automation solutions, proudly announces its excitement of attaining a rating of 4.8 out of 5 on Gartner Peer Insights, based on over 53 enterprise reviews, as of June 6th, 2024. We believe that this outstanding rating underscores Kapture CX’s commitment to excellence and customer satisfaction.

The key highlight of Kapture CX’s performance on Gartner Peer Insights is its 94% rating by enterprise customers in the “Willingness to Recommend” category. According to us this solidifies our position as one of the top performers in the CRM Customer Engagement Center industry. This endorsement from users is a testament for us to the unparalleled value and quality that Kapture CX delivers.

“One of the standout feature of Kapture CRM is it’s user friendly interface, it is easy to navigate and understand”– Anonymous reviewer, Travel & Hospitality industry

Customers need a smooth brand experience when we reach out to them and giving them the best mode of communication on a single platform plays a vital role in creating a successful organization. This is where kapture plays an vital role helping organizations building brands in their omnipresence.”- Senior Associate, Customer Service & Support

“One of the best tool with a User friendly UI, It is also very helpful and easily accessible with regards to customer data and the mobile accessibility make it more productive.” – Consultant, IT services industry

“Capability to customize as per our business processes is a big plus to have, especially curated for our industry” –Associate Director, Process Excellence

“Great Platform And Very Agile Team To Work With In SaaS Industry” –Operations Manager, IT Services industry

Gaurav Juneja, Chief Revenue Officer at Kapture CX, expressed his enthusiasm about the achievement, stating, “We are thrilled to receive recognition from our customers on Gartner Peer Insights. We believe that these reviews reflect our unwavering commitment to delivering best-in-class solutions that empower businesses to provide exceptional customer experiences.”

In today’s hyper-competitive business landscape, customer experience (CX) has emerged as a critical differentiator for companies across various industries. Organizations are increasingly realizing the importance of leveraging vertical-focused CX tools to tailor experiences that resonate with their target audience. Kapture CX stands out as a fine example of such a solution, offering cutting-edge capabilities designed to address the unique needs of different verticals.

“We believe that our success is attributed to our vertical focus, advanced Gen AI capabilities integrated across our entire solution, and our relentless commitment to delivering highly customized, enterprise-grade solutions” added Gaurav Juneja.

Kapture CX boasts the highest ratings across various categories, including Product Capabilities (4.7), Integration & Deployment (4.7), Service & Support (4.7), and Evaluation and Contracting (4.7). These exceptional ratings are a testament to Kapture CX’s commitment to excellence in every part of their engagement with customers.

As customer expectations continue to evolve, organizations must prioritize CX to stay ahead of the competition. With Kapture CX’s innovative solutions and unwavering dedication to customer success, businesses can unlock new opportunities for growth and differentiation in today’s dynamic market landscape.

Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

India, 2nd June 2024: Kapture CX, a leading provider of customer experience management platform, is thrilled to announce the successful go-live of Franke Faber on the Kapture platform. Faber, a renowned name in premium kitchen appliances, joins Kapture CX to further elevate their customer experience strategy.

This strategic partnership brings together Faber’s unwavering commitment to quality with Kapture CX’s dedication to empowering exceptional customer experiences. By leveraging Kapture’s robust platform, Faber will be able to create a seamless customer journey across all touchpoints.

“We are incredibly proud to welcome Faber to the Kapture CX family,” said Sanchit Sood, COO at Kapture CX. “This partnership signifies the perfect union of Faber’s commitment to excellence and our dedication to empowering intelligent customer experiences. Together, we will craft a journey for Faber’s customers that is not only effortless but also exceeds expectations.”

Kapture CX offers a unique advantage with its easy-to-implement and easy-to-use Gen AI powered CX platform. This allows for faster go-lives and quicker value realization for customers. 

Specializing in the needs of niche consumer durables, Kapture CX leverages its experience serving vertical CX platforms to ensure customers in this sector experience long-term success through our comprehensive post-implementation measures. Our focus on customer service in consumer durables ensures that customers receive the best support and are satisfied.

About Franke Faber

Franke Faber is a renowned brand known for its premium kitchen appliances. The company offers a wide range of products designed to elevate the cooking experience for discerning homeowners. Faber is committed to providing exceptional quality, innovative design, and superior functionality in all its products.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx