Bengaluru, 22nd Nov 2024 – Kapture, a leading provider of AI-powered customer service solutions, recently concluded its successful Sales Meet on November 21st and 22nd, 2024. The event brought together top sales professionals to discuss strategies, share best practices, and align on goals for the upcoming year.

Key highlights of the Sales Meet included:

• AI Product Deep Dive: Attendees gained insights into the sales strategies for AI-powered products like AutoQA and Voice Bot, emphasizing their unique value propositions.
• Team Empowerment: The event focused on optimizing team structures and fostering collaboration to drive efficiency and innovation.
• Deal Rigor and Best Practices: Participants discussed strategies to strengthen deal follow-through and overcome common challenges.
• Cross-Functional Synergy: The meet encouraged collaboration between sales, product, and other teams to deliver exceptional customer experiences.

“The Sales Meet was a resounding success, and we’re excited about the future of Kapture,” said Gaurav Juneja, CRO at Kapture. “The event provided valuable insights and strengthened our team’s commitment to delivering innovative solutions.”

Kapture remains dedicated to empowering businesses with AI-powered customer service solutions. The recent Sales Meet further solidifies the company’s position as a leader in the industry.

About Kapture

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bengaluru, India – November 7, 2024 – Kapture CX, a leading provider of cloud-based customer experience solutions, proudly participated in the exclusive Google AI Summit, held at Conrad, Bengaluru. The event brought together over 100 AI-first startups and their Founders & CxOs to explore the latest advancements in artificial intelligence.

At the summit, Kapture showcased its state-of-the-art Gen AI capabilities and the latest breakthroughs in conversational AI. Attendees had the opportunity to experience firsthand how Kapture’s solutions are revolutionizing customer interactions and driving business growth.

“We were excited to be part of the Google AI Summit and to connect with the vibrant AI community in India,” said Gaurav Juneja, Head of Partnerships at Kapture CX. “This event provided a platform to showcase our innovative solutions and explore new opportunities to collaborate with like-minded organizations.”

Kapture’s partnership with Google has been instrumental in driving innovation and delivering cutting-edge solutions to customers. The company’s integration with Google’s AI technologies enables businesses to harness the full potential of AI to improve customer satisfaction and operational efficiency.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Kapture CX ranks among top 15 global technology providers, recognized for its innovative approach to customer engagement and AI-driven solutions.

Bangalore, India ; 30th Oct 2024: Kapture CX, a leading provider of customer support automation and CRM solutions, has been named a “Leader” in the 2024 SPARK Matrix: CRM Customer Engagement Center (CEC) by QKS Group. The report evaluated 15 global technology providers in the CRM CEC space, highlighting Kapture CX’s strengths in personalization, automation, AI-driven engagement, and its innovative use of Vertical Large Language Models (LLMs).

QKS Group, a global advisory and research firm, publishes the SPARK Matrix to provide an in-depth analysis of vendors in technology markets. Their assessment evaluates both the technology excellence and customer impact delivered by platforms, helping businesses select the right solutions for improving customer engagement and experience.

CRM Customer Engagement Center (CEC) solutions play a crucial role in helping companies manage interactions across multiple touchpoints, providing a unified platform to drive personalized, meaningful, and efficient customer experiences. With the growing demand for hyper-personalized and context-aware engagements, Kapture CX has emerged as a leader, addressing evolving customer needs with cutting-edge AI capabilities and multichannel engagement tools.

Top Strengths of Kapture CX Highlighted by QKS Group
In the 2024 SPARK Matrix, QKS Group praised Kapture CX for its customer-centric platform, emphasizing the following strengths:

• “Kapture CX’s platform is designed to keep pace with the ever-changing expectations of customers, transforming satisfactory customer experiences into exceptional ones.”
• “Kapture CX integrates personalized and contextually intelligent resolutions into every interaction, ensuring that each customer engagement is meaningful and valued.”
• “The platform’s advanced AI-powered Agent Co-pilot enhances agent efficiency by providing dynamic action suggestions and context-aware message templates, leading to improved service quality.”
• “The in-house Vertical Large Language Models (LLMs) empower Kapture CX to offer hyper-personalized, efficient support across multiple channels while automating routine tasks, reducing agent workloads, and improving overall customer satisfaction.”

The report also noted Kapture CX’s ability to leverage real-time insights, analytics, and automation to provide proactive support and continuously improve service quality.

Vikas Garg, Chief Product Officer at Kapture CX, commented on this recognition:
“Being named a Leader in the SPARK Matrix reinforces our commitment to delivering top-notch customer engagement solutions. At Kapture CX, we focus on combining AI, automation, and personalized interactions to empower businesses to deliver exceptional customer experiences across channels. This recognition highlights our dedication to driving innovation and excellence in the CRM CEC space.”

About QKS Group

QKS Group is a global advisory and research firm that provides strategic insights into technology markets. Their SPARK Matrix reports evaluate vendors based on technology innovation and customer impact, guiding businesses in selecting the right partners to drive growth and competitive advantage.

About Kapture CX

Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy, and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bangalore, India; 24th Sep 2024: G2, the world’s largest business software marketplace, has again named Kapture CX, a leader in the Helpdesk category in G2’s Fall 2024 Report. G2 is a trusted source of business software data. G2 has over 1.7 million verified user reviews to help buyers evaluate solutions. 

G2 Grid Reports are released quarterly and rank products based on reviews gathered from its community and data aggregated from online sources and social networks. Products in the Leader quadrant are “rated highly by G2 users and have substantial market presence scores.

Kapture CX takes the top spot in multiple categories

G2’s quadrant grid visually represents software vendor rankings for specific categories. Each vendor’s position on the grid is determined by customer satisfaction ratings based on G2 reviews and the software provider’s market presence, calculated based on data from different online sources. Kapture CX received 181 report inclusions and received a total of 36 badges. Compared to last season’s, we increased our coverage in 21 additional reports and improved our ranks in 46 reports.

With high-rated customer reviews on G2 and a strong brand presence, Kapture CX is recognized as leaders, momentum leaders, and high performers in multiple grids, including:

• G2 Grid Report for Helpdesk
• G2 Grid Report for Social Customer Service 
• G2 Grid Report for Customer Self-Service
• G2 Grid Report for Field Service Management
• G2 Grid Report for Help Desk
• G2 Grid Report for Live Chat

Outstanding customer reviews

Our outstanding performance in G2’s Fall 2024 Reports couldn’t have happened without our customer advocates. As of December 2023, Kapture CX boasts an average rating of 4.3 stars out of 5.
 

Here are some of the reviews Kapture CX  has received:‍ 

• “We’ve been using Kapture CX for the last 3 years and it has improved our functionality greatly” ⭐⭐⭐⭐⭐
  They’re able to constantly adapt to our changing business needs. It has been easy to use and allowed us to increase our customer satisfaction with its wide number of features. The UI/UX is simple to understand and has allowed for new employees to learn how to use Kapture CX quickly and easily. The constant support of the project manager has been of invaluable help in making sure everything is operating smoothly 24/7.

• “I have been using Kapture for the last 4 months in my organization and it helped me a lot.” ⭐⭐⭐⭐⭐

• “It’s a very sorted platform for all your queries”⭐⭐⭐⭐⭐
  Seamless experience allowing us to check out respective minor-to-minor details across multiple platforms

We’ve long been committed to building products and features that empower over 1000+ global enterprises to empower them to provide their customers with delightful experiences.

About Kapture CX

Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy, and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx