Kapture CX Wins ‘Best AI in Customer Experience’ at Entrepreneur India AI Summit Awards 2025

Posted on March 7, 2025August 6, 2025 by Kapture CX

Kapture CX Wins ‘Best AI in Customer Experience’ at Entrepreneur India AI Summit Awards 2025

Bengaluru, India – March 7, 2025 – Kapture CX, a leading AI-powered customer experience platform, has been honored with the prestigious ‘Best AI in Customer Experience’ award at the Entrepreneur India AI Summit Awards 2025. The event, organized by Entrepreneur India, was held on February 28, 2025, in Bengaluru, recognizing trailblazing advancements in artificial intelligence across industries.

The award underscores Kapture CX’s pioneering role in Agentic AI, hyper-personalized automation, and AI-driven CX transformation, enabling businesses to deliver seamless, intelligent, and proactive customer support. By integrating voice AI, real-time automation, and decision-making AI agents, Kapture CX is redefining customer interactions across BFSI, travel, retail, consumer durables, energy, and healthtech sectors.

“Winning this award is a testament to our relentless pursuit of AI-driven CX innovation,” said Vikas Garg, CPO at Kapture CX. “Our focus on Agentic AI is not just about automation—it’s about empowering businesses with AI that acts, adapts, and enhances every customer interaction in real time.”

The Entrepreneur India AI Summit Awards celebrate organizations that leverage artificial intelligence to drive efficiency, scalability, and customer satisfaction. Kapture CX’s recognition in the ‘Best AI in Customer Experience’ category reinforces its industry leadership in building AI-powered CX solutions that bridge the gap between automation and human-like intelligence.

With this milestone, Kapture CX continues its mission to push the boundaries of AI in CX, ensuring businesses can scale smarter, respond faster, and deliver unparalleled support experiences.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Witness the next level of customer experience with Kapture CX

Join 1,000+ forward-thinking enterprises that have transformed employee experience, while optimizing their ops.

Get Demo

Kapture CX Wins ‘Best Use of Technology’ Award at Entrepreneur India Startup Awards 2025

Posted on March 7, 2025August 6, 2025 by Kapture CX

Kapture CX Wins ‘Best Use of Technology’ Award at Entrepreneur India Startup Awards 2025

Bangalore, India – March 7, 2025 – Kapture CX, a leading AI-driven customer experience platform, has been recognized for its innovation and excellence in technology, winning the ‘Best Use of Technology’ award at the Entrepreneur India Startup Awards 2025. The prestigious event, organized by Entrepreneur India, was held on February 27, 2025, at the Sheraton, Bangalore.

The award acknowledges Kapture CX’s industry-leading advancements in AI-powered customer experience solutions, particularly its verticalized AI capabilities, hyper-personalization at scale, and integrated CX suite that streamlines customer interactions across industries. With a strong focus on Agentic AI, voice support, and automation, Kapture CX continues to redefine the way businesses engage with customers, driving efficiency and satisfaction.

“We are honored to receive this recognition for our technological innovation in CX,” said Sheshgiri Kamath,CEO at Kapture CX. “This award reaffirms our commitment to revolutionizing customer experience through AI-powered solutions that empower businesses with smarter, faster, and more personalized support.”

The Entrepreneur India Startup Awards celebrate the most disruptive and promising startups that are making a significant impact in their respective industries. Kapture CX’s recognition in the ‘Best Use of Technology’ category underscores its position as a pioneer in the CX technology space, delivering transformative solutions that cater to businesses across BFSI, travel, retail, consumer durables, energy, and healthtech sectors.

As Kapture CX continues to push the boundaries of AI-driven customer engagement, this accolade serves as a testament to the company’s relentless pursuit of innovation, seamless automation, and enhanced customer support solutions.

About Kapture

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Witness the next level of customer experience with Kapture CX

Join 1,000+ forward-thinking enterprises that have transformed employee experience, while optimizing their ops.

Get Demo

Decreasing the Support Operational Cost

Posted on February 5, 2025October 29, 2025 by Kapture CX

How To Decrease Your Support Operational Costs

Have you been struggling with rising support costs?

Discover how AI-driven customer support automation can dramatically cut expenses, streamline workflows, and elevate every customer interaction—starting on day one. Dive into proven strategies for creating scalable, cost-effective support operations that still prioritize a delightful customer experience.

What you’ll learn

Discover how AI and smart automation empower enterprises to streamline support operations.

Learn proven methods for lowering support operational costs without sacrificing service quality

Explore real-world examples of transforming customer experiences and deliver measurable results.

Uncover the key steps to creating outstanding customer experiences that drive loyalty and retention

How To Decrease Your Support Operational Costs

Other blogs you’d love to read

Explore the advancements in CX and AI through Kapture.

View All Blogs

Customer Service 29 Sep 2025

Omnichannel Customer Support: The Complete Guide for 2025

Customer Experience 26 Sep 2025

LLMs vs SLMs – The Right Model for CX Efficiency

AI Agent & Automation 26 Sep 2025

Omnichannel Customer Support: The Complete Guide for 2025

Customer Service 24 Sep 2025

Omnichannel Customer Support: The Complete Guide for 2025

Your Plan. Your Value. Your Growth.

Your business is different – and the pricing should reflect that.
Let’s build a plan that matches your goals, maximizes ROI, and scales with your success.

Get Demo

Analog to Dialog

Posted on February 5, 2025October 17, 2025 by Kapture CX

Analog to Dialog:Transforming CX with Voice

Pranav Ramkumar Updated On: February 5, 2025 | 5 min

See how Kapture can work for you

Join the 1000+ Enterprises who transformed their CX while reducing support costs.

Request Demo

The First Customer Complaint

Customer Support is one of the oldest responsibilities a business has undertaken. Customer complaints have been a fixture from the time businesses began.
The example of Ea-nâsir, now a popular internet meme comes to mind.Ea-nâsir was a copper merchant in the early 1700s – BCE that is. He used to travel from the present-day Persian Gulf to purchase copper, and sell it in Mesopotamia.
One of his transactions was selling copper ingots to a man named Nanni, who found the copper to be of substandard quality and etched out a complaint, now immortalized as the oldest customer complaint on record.
“I have sent as messengers, gentlemen like ourselves, to collect the bag with my money (his refund) but you have treated me with contempt by sending them back to me empty- handed several times, and that through enemy territory,” Nanni complained.

Ea-nâsir doesn’t seem to have taken Nanni seriously, and we don’t know what (if any) methods of customer support he practiced. But all we remember him for now, is this complaint.

What’s the lesson CX leaders should learn from this?

Even a solitary complaint can ruin the brand and reputation of your organization.

And though we’ve come a long way since Ea-nâsir, many organizations still think of customer support as a burden or a cumbersome obligation, devoting little resources to it, developing an analog CX architecture doomed to fail at the first sign of trouble.

Where Does Analog Support Fail?

First, what is analog support?

In today’s context, analog refers to outdated or legacy tech, oHen used in contrast to digital-first or future-ready systems. Analog support today represents traditional call centers rather than omnichannel contact centers. It’s a lack of meaningful self-service, dependency on IVR and call transfers, siloed agent roles, fragmented customer data, and limited post-interaction insights.

Essentially, it’s an overstretched workforce with agents who handle minimal queries per channel and limited authority to resolve issues.

Analog support leads to scenarios like:

The Result? Analog support is a frustrating experience for customers who feel they’re battling barriers to get help.

With growing customer expectations, the limitations of analog support make it clear: the future of CX belongs to seamless, instant, and conversational solutions.

To reference a popular futuristic quote, bots are the future.

And while chatbots are ubiquitous and offer convenient, comfortable resolutions, we’re reminded again, of customer behavior & preferences – they like calls.

ó2% of customers still prefer resolving issues over the phone.

Talking through issues helps customers present their situation clearly and captures the urgency and emotion behind the complaint.

Voice Bots bring together the best of both worlds – the ability to speak on call to explain your issues, and the rapid & accurate responses that bots offer.

Why Voice Bots Are Better Than Chat Bots

Speed and Convenience:

Speaking is generally faster than typing. Voice bots allow users to interact hands-free, which is ideal in scenarios where typing may be inconvenient, such as while driving, cooking, or multitasking. This real-time, natural flow of conversation makes voice bots highly convenient.

Natural Interaction:

Voice bots leverage natural language processing to provide a more conversational experience. With improvements in voice recognition technology, they can handle spoken language nuances, including tone, pauses, and varied speech patterns, providing a more human-like interaction.

Contextual and Emotional Detection:

Voice bots are now able to pick up on tone and other vocal cues, which can help them gauge user sentiment and respond more empathetically. This emotional detection can be harder to achieve in text-only chatbots.

It’s clear that Voice Bots represent one of the fastest, most accurate ways of helping customers. But intrinsically, what value do they bring to your CX tech stack?

How Will Voice Bots Elevate Your CX?

Consider a typical day for your customer support team. Here are the FAQs they encounter –

These represent upto 40% of your customer inquiries.And agents spend a proportionate amount of time tending to these queries, instead of solving more complex problems.This is the single most important problem voice bots solve.The ability to automate LI (Level 1) Support Queries will free up agents for higher order work, and drive down cost per interaction. But that’s not all.

Kapture’s Voice Bots are trained with vertical LLMs, and are capable of supporting niche scenarios such as delivering overdue payment notifications, medicine reminders, updating addresses, and more.

Other blogs you’d love to read

Explore the advancements in CX and AI through Kapture.

View All Blogs

Customer Service 29 Sep 2025

Your Plan. Your Value. Your Growth.

Your business is different – and the pricing should reflect that.
Let’s build a plan that matches your goals, maximizes ROI, and scales with your success.

Get Demo

Author: Kapture CX