Large Language Model (LLM)
A Large Language Model (LLM) is an AI system trained on vast amounts of text data to understand, generate, and interpret human language. It enhances customer support through intelligent chatbots, real-time agent assistance, and automated content generation, helping agents respond accurately to complex queries.
They also improve conversational AI by understanding nuanced language and context. By analyzing patterns in interactions, LLMs can highlight common issues and guide process improvements.
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