Generative AI
Generative AI is a type of artificial intelligence that creates fresh content like text, images, audio, or code, based on learned patterns from existing data. In customer support, it automates content creation and assists agents, allowing them to draft detailed responses to complex queries quickly.
It enables personalized interactions at scale, enhancing overall CX. Generative AI can further streamline internal workflows by automatically producing reports, templates, or knowledge articles.
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