Benefits
Voices Value:
Close the Feedback Loop in One Flow
Turn every response into a revenue-saving insight. CX leaders, product owners, and frontline teams all get the clarity and automation they need to fix issues fast and keep customers coming back.
Capture More Than Just Feedback
Personalize questions on the fly for each persona, journey stage, and channel – driving higher response rates and richer context in minutes, not weeks.
Dive Deep Into Invaluable Analytics
Score sentiment, flag themes, and project KPI impact as feedback lands, so you know what’s broken (and why) before dashboards refresh.
Taking Action Has Never Been Easier
One-click workflows open tickets, notify owners, and launch coaching modules – sealing the feedback loop and proving ROI without manual follow-ups.
Feedback, Reimagined by GenAI
Turn every customer touch-point into an insight engine. Our GenAI Surveys capture richer context, merge signals from every channel, and translate sentiment into KPI-ready actions, so you can close the loop in real time.
Choose from in-built templates or let GenAI auto-craft questions that speak your customers’ language, tailoring tone, length, and wording to each persona, vertical, or micro-segment for crystal-clear, relevant answers.
Launch the same smart survey by email, SMS, WhatsApp, kiosks, in-app pop-ups, or social DM. Responses flow into one dashboard, giving you a unified view without channel silos.
AI parses free-text feedback, detects emotion, and benchmarks it against NPS, CSAT, CES, or your custom KPIs – flagging priority gaps and next-best actions automatically.
Insight-to-Action Engine
Turn raw feedback into real-time fixes. With AI alerts, live dashboards, and closed-loop workflows, every customer comment triggers measurable improvement – no manual chase-ups required.
Instant AI alerts surface critical comments the moment they land, while pre-built automations route tasks, trigger refunds, or escalate issues before they snowball.
A real-time analytics hub converts survey data into customer-centric KPIs and trend charts, revealing the revenue impact of friction points in a single glance.
Built-in case management auto-creates tickets, assigns owners, and feeds coaching tips to agents – ensuring every issue is tracked, resolved, and learned from.
More Capabilities
More Power Under the Hood
Every detail is built to turn raw feedback into results – seamlessly, securely, and at scale.
Plug In, Power Up
A one-click integration hub and open API sync data with your CRM, support stack, and more – automating repetitive work.
Keep Issues on Track
Built-in case & ticket management auto-creates, assigns, and tracks tasks through resolution – no extra help-desk needed.
Speak Every Customer’s Language
Auto-translate surveys and normalize sentiment across dozens of languages for truly global reach.
Capture Feedback Anywhere
Offline and kiosk mode collects responses in stores, events, or remote locations and syncs themes soon as you’re online.
Understand the “Why” Instantly
AI sentiment, theme, and topic analysis surfaces emotions and root-cause patterns the moment feedback lands.
Optimize On the Fly
Advanced survey logic, branching, and A/B testing refine questions continuously for higher completion and cleaner data.
Make It Unmistakably Yours
White-label and brand-theming options ensure every survey and report looks and feels like an extension of your company.
See Change As It Happens
A real-time analytics dashboard streams live KPIs, cohorts, and trend lines so teams can act before issues snowball.
Fix Tomorrow’s Problems Today
Predictive and prescriptive analytics forecast KPI shifts and recommend next-best actions before customers churn.
Role-Based Dashboards & Access Controls
Gives execs, product managers, and frontline teams tailored views while keeping data secure.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
