Benefits
Zero-Defect CX Begins Now
AI Agents replace sampling with instant, 360-degree insight – so you fix problems in the moment, delight customers long-term, and grow high-performing teams faster than ever.
Slash the Backlog, Catch Problems Live
End-to-end automation scores every interaction seconds after it ends – erasing hours of manual QA review and flashing zero tolerance or CX issues before they spread.
Know Every Customer,
Repair Every Journey
Sentiment, intent, and root-cause analytics reveal the hidden friction behind each ticket, empowering teams to patch policies, products, or workflows while satisfaction can still rebound.
Coach Smarter,
Ramp Faster
Real-time performance dashboards highlight individual skill gaps, then push micro training sessions inside the agent console, turning weeks-long training cycles into days and lifting agent performance with targeted coaching.
Audit Everything, Miss Nothing
Let AI Agent to review every interaction – not just a sample. So, you surface issues in real time, coach with precision, and eliminate bad experiences.
Capture and score every call, chat, email, and social DM in real time – surfacing compliance gaps and CX hiccups the moment they happen.
Design custom scorecards by defining categories, weights, and pass thresholds, in a few minutes, or deploy battle-tested templates and go live instantly. No code, no IT ticket.
Select Auto QA for full automation, Smart Manual QA for AI-guided deep dives, or Hybrid QA that blends AI speed with human nuance—switch modes per queue whenever you need.
Total Visibility, Instant Clarity
Skip the data scavenger hunt. A single intelligence layer turns raw omnichannel activity into crystal-clear actions, and it’s tailored for agents, managers, and execs alike.
From frontline to boardroom, switch views to see the exact KPIs, backlogs, and SLA heatmaps that matter to each role – live, filterable, and export-ready.
Open any interaction to get an AI-generated TL;DR, AHT, CSAT, tone scores, etiquette flags, and next-best-action cues – so coaching and fixes write themselves.
Track real-time customer sentiments, surface rising topics, and auto-forecast ticket volumes so your team has the runway to staff, train, and solve problems before they spike.
Agent Performance, On Autopilot
Instantly see how every agent stacks up – and why. AI Agents surface hidden performance gaps and deliver personalized coaching opportunities that fix issues before customers ever feel them.
Real-time dashboards break down accuracy, empathy, compliance, resolution speed, and more, for every agent and squad, benchmarking against targets set by you.
AI Agents comb through every interaction to flag repeat errors, zero-tolerance breaches, and workflow stalls, clustering them by root cause so managers can act before CSAT takes a hit.
Micro-lessons, SOP snippets, and gamified quizzes surface right inside the console and it’s auto-tailored to each agent’s gaps and linked to the knowledge base for measurable, continuous skill lift.
More Capabilities
Advanced Capabilities for Modern Support
Our AI Agents don’t just assist – they learn, adapt, and they act. AI Agents are built to evolve with your team to deliver exceptional, future-ready customer experiences.
Continuous Learning
Continuous feedback loops retrain models on accepted audits, steadily sharpening scoring accuracy and reducing false positives.
See Exactly What Matters
Role-Based Dashboards surface real-time KPIs tailored for agents, supervisors, and execs, so every level acts on the right data instantly.
Highest Protection
End-to-end encryption, role-based access, and GDPR-ready retention policies keep customer data locked down and audit-ready.
Score Without Bias
Millisecond-fast models apply uniform rubrics at scale, eliminating human subjectivity and surfacing true performance signals.
Hear Every Channel
Unified speech-to-text and data ingestion funnel voice calls, chats, emails, and social DMs into a single, searchable timeline for side-by-side auditing.
Share Insights, Fast
One-click PDF, CSV, and live BI feeds push KPIs, coachable moments, and audit trails straight to stakeholders or data lakes.
Understand Your Customers Better
Real-time sentiment and emotion detection flags delight, frustration, or confusion the instant they spike, guiding proactive saves.
Fix Issues at the Root
AI clusters recurring patterns, mapping them to products, policies, or processes so teams solve causes, not just symptoms.
Stop Breaches Cold
Zero-tolerance monitors fire instant alerts on compliance slips, abusive language, or missed disclosures – before CSAT or regulators notice.
Understand Every Language
Multilingual, accent-tolerant engines evaluate global conversations out of the box—no extra tooling or retraining required.
How AI Agent Works
Beyond The Average QA Tools
Trace the real-time flow that captures, scores, and coaches every interaction. It’s why legacy tools can’t keep up.
Experience Centre
Discover AI Agents for Quality Audits
Experience AI Agents elevating your quality standards by auditing interactions across channels, providing real-time insights, and eliminating guesswork. No magic. Just cutting-edge innovation at work!
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
