Artificial Intelligence (AI)

Artificial intelligence (AI) is the term used to describe the simulation of human intelligence by computers, particularly by computer systems capable of reasoning, learning, problem-solving, perception, and language comprehension.

AI systems use algorithms and large datasets to identify patterns, make predictions, and continuously improve through experience. In contact centers, AI powers chatbots, speech recognition, predictive analytics, and virtual assistants, helping businesses deliver faster, more personalized, and more efficient customer experiences.