Benefits
The AI Agent Your Support Team Needs
Empower your team to work faster, resolve smarter, and build deeper customer connections. So, they can turn every interaction into an experience that builds loyalty.
Stress-Free Shifts, Zero Backlog
AI Agents sweep up the drafting, data-hunting, and repetitive clicks, so queues disappear, targets are hit, and agents end every day with gas in the tank.
Day-One Ready Reps
Instant summaries, workflow cues, and next-best actions turn new hires into high performers from their first login, slashing ramp-up time to near-zero.
Grasp Every Nuance of Your Customers
Fuse journey paths, sentiment scores, and live feedback into one story that exposes hidden friction. Turn sentiments into prioritised fixes and personalised outreach that deepens loyalty, lifts retention, and turns satisfied users into vocal brand advocates.
Accurately Resolve Tickets, Instantly
Equip every support rep with an AI Agent that writes, guides, and briefs in real time, so every reply is on brand, resolutions are lightning-fast, and customers feel truly heard.
Auto-polishes language, adapts tone, and weaves in journey + sentiment cues to keep every response contextual and perfectly aligned with your brand voice.
Summarizes past interactions, surfaces key customer data, and spotlights actionable trends, getting agents up to speed (and ahead of the curve) in seconds.
Scans workflows, knowledge bases, and live context to surface the exact article, conversation summaries, or next-best action so your agents are always sharp, speedy, and always on target.
Adaptive, End-to-End Automation
Let your AI Agents run the playbook while humans handle the high-value moments. From repetitive clicks to multi-team hand-offs, everything moves faster, cleaner, and perfectly in sync.
AI Agent collaborates with other AI Agents and human agents to tackle complex issues from start to finish. No silos, just rapid results.
Pre-built automations take over routine, multi-step tasks so your agents are free to focus on customers, not busywork.
Let your agents execute tasks instantly from the inbox with a single click, slashing handle time and keeping customers happy.
More Capabilities
Advanced Capabilities for Modern Support
Our AI Agents don’t just assist – they learn, adapt, and they act. AI Agents are built to evolve with your team to deliver exceptional, future-ready customer experiences.
Usage Analytics
A dedicated dashboard tracks adoption, time saved, and resolution gains, spotlighting ROI for every AI interaction.
Verified Answers
Pulls facts straight from your database, workflows, and policies to ensure resolutions are always accurate and compliant.
Context-Aware Responses
Mines past conversations, knowledge articles, and customer data to serve the best answers for every situation.
Build Your Own AI Agent
Point-and-click toolkit lets you craft custom AI agents, add skills, and tweak behavior—no coding required.
Instant AI Summaries
Condenses long threads into crisp briefs, giving agents the full story in seconds.
Actionable Customer Insights
Surfaces sentiment, intent, and journey signals, helping teams personalize responses and spot upsell moments.
Speak Every Customer’s Language
Detects and replies in 100+ languages, so global teams deliver native-quality support at scale.
Ever-Learning Intelligence
Continuously adapts from new tickets, feedback, and outcomes to improve guidance and reduce repeat issues.
video
Watch It Work
In under two minutes, see how an AI‑first ticketing platform speeds resolutions, equips agents, and keeps customers happy—exactly what world‑class support teams count on every day.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
