AI Agents Command Center
Built For Your Agents To
Deliver Faster, Smarter Experiences
Harness AI into tangible gains. Cut resolution times, personalize every interaction, and put agents at full speed — so customer experiences are exceptional, always, without expanding your team.
Faster Resolutions,
Instantly
Achieve up to 60% quicker ticket turnarounds by letting AI auto‑tag, prioritize, and route every case, without adding overtime or extra headcount. The queue stays lean, and customers feel the speed in every reply.
Unique Experiences, No Guesswork
Deliver accurate, hyper-personalized resolutions by giving agents everything they need to know about the customer on one screen, no more tab‑hopping or information chasing. Agents resolve issues on the first try.
Day‑One Productivity, Skip Busywork
Achieve instant agent ramp‑up and lighter workloads by deploying AI Agents that work along with your frontline team. New hires contribute right from the start, and seasoned reps stay focused on high‑value interactions.
Built to make a real impact for your customers, and for you
Channel Chaos → Swift Resolutions
Multiple touchpoints clutter queues and stall responses. Reduce that noise into context‑rich tickets that hit the right expert—fast, first time.
Every email, chat, tweet, or call lands in a single conversation stream—so context never disappears when customers switch channels.
Real‑time sentiment and intent analysis auto‑tags urgency, pushing the issues that matter most to the front of the queue.
Dynamically matches each ticket to the ideal agent or team—by expertise, workload, or any custom rule—to protect SLAs and boost first‑contact resolution.
One Screen, Total Clarity
Agents shouldn’t juggle tabs or play phone‑tag for answers. Give them a single, data‑rich workspace that helps them deliver exceptional service, effortlessly.
All profile data, interaction history, and preferences in one glance – fueling quick, hyper‑personalized resolutions.
Loop in colleagues, vendors, or back‑office teams without leaving the platform, so approvals and fixes happen in real time.
Live trends and bottleneck alerts help make the right decisions that keep CX metrics and customer loyalty always rising.
AI Agents for Superhuman Service
Skip the busywork. Let AI Agents draft, surface, and automate, so your team spends time on building relationships, empathy, and things that actually matter, so customers feel the lift in every interaction.
Creates context‑perfect responses and instant ticket summaries, making hand‑offs seamless and replies lightning‑fast.
Surfaces the exact article and suggests next best actions at the moment – zero searching, just solving.
Takes over repetitive tasks end‑to‑end, coordinating with humans only for exceptions to speed resolutions without silos.
More Capabilities
Set Your Agents Up for Success From First Login
Agents enter a workspace that already includes the tools and safeguards they rely on. Onboarding stays quick, workflows stay steady, and support teams spend less time managing add‑ons.
Single Sign‑On (SSO)
One secure login unlocks the entire support stack. Fewer passwords, tighter compliance, happier IT.
Limitless Customization
Open APIs and no‑code rules mold workflows to your vertical. Your processes lead, our platform follows.
Automated Escalations
Intelligent rules kick issues up the chain before they go sideways. Stakeholders get context‑rich alerts, so action starts sooner and CX stays on track.
Unified Agent Workspace
All apps, data, and channels converge in one clean interface. Agents stop alt‑tabbing and start solving with everything at their fingertips.
AI Agent for Quality Audits
AI Agent tone, policy, and accuracy. Instant scores and coachable moments keep every agent on brand and on point.
Agent Coaching
Put customized courses and SOP refreshers right inside the agent workspace. Continuous learning happens in flow, boosting accuracy without pulling reps off the queue.
Multilingual
Detects language and auto‑translates chats, emails, and knowledge articles on the fly. Serve global customers in their native tongue without adding headcount.
SLA Tracker
Every ticket gets a real‑time countdown and color‑coded alerts. Missed targets vanish as priority reshuffles and keeps customers front and center.
video
Watch It Work
In under two minutes, see how an AI‑first ticketing platform speeds resolutions, equips agents, and keeps customers happy—exactly what world‑class support teams count on every day.
Social Proof
Satisfied Customers Sharing Their Experiences
Take a look at how Kapture makes a real difference.
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
