Trusted by 1000+ global enterprises
Overview
One AI-First Command Center For Your Support Teams
Bring every conversation, tool, and AI agent into a single, intuitive workspace – so your teams resolve faster, personalise at scale, and create delightful experiences for your customers.
Omnichannel, Always in Context
Every email, chat, tweet, or call lands in one running thread, so your agents see the full story even when customers hop channels. No duplicate tickets, no repetitions – just happier customers.
AI Agents That Act & Resolve
Let AI Agents offer personalized replies, contextual resolutions, and complete multi-step processes on its own, while your team stays focused on the complex moments that need them.
Plug-In Fast, Shape It Your Way – Go Live in Days
Native connectors & open APIs snap Agent Suite into your tech stack, while drag-and-drop builders & industry templates mould it to your exact workflows. Go live in a matter of days!
Real-Time Insights, Smarter Decisions
Live dashboards fuse ticket flow, sentiment, and AI-vs-human performance in one lens – surfacing bottlenecks, coaching moments, and ROI proof the instant they happen. Optimise workflows before SLAs slip and keep every KPI in the green.
Kapture EX
Everything You Need To Create Exceptional Experiences Across The Board
The Agent Suite platform is modular by design – so you can scale the way your customers expect and your business demands. Pick the capabilities you need, when you need them.
Advanced Ticketing
AI-native help desk unifies email, chat, social, and voice in one inbox, then auto-tags, prioritizes, and routes tickets to the right expert. Real-time guidance, SLA timers, and no-code automations slash resolution times.
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Reports & Analytics
Live dashboards convert conversation data into instant insight – revealing queues, CSAT, AI-vs-human productivity, SLA risks, and revenue impact at a glance. Custom views and automated reports keep everyone aligned and every decision data-driven.
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AI Agents for Support Teams
Ever-learning AI coworkers draft replies, surface answers, handle multi-step workflows, and deliver accurate resolutions – boosting agent efficiency from day one. Build point-and-click workflows and watch the AI get smarter with every ticket.
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Customer Quote
“Kapture CX has become the backbone of our support operations – helping us reach one of the highest NPS scores in India.”
More Capabilities
Enterprise Game-Changing Features That Move the Needle
A hand-picked stack of AI, automation, and analytics features—engineered to multiply productivity, shrink costs, and keep compliance solid.
Advanced Ticketing
Omnichannel engine threads every interaction into one context-rich record and automates triage at scale.
Smart Routing
Instantly assigns each ticket to the best-fit agent based on intent, sentiment, priority, and skill.
AI Agents for Support Teams
Context-aware AI coworkers draft replies, surface knowledge, and execute tasks – resolving tickets faster.
One-Click Workflow Execution
Trigger multi-step workflows with a single tap – no extra screens.
Seamless Human-AI Orchestration
AI and your team collaborate in real time to resolve tickets – without customers ever noticing the switch
Reports & Analytics
Live dashboards and custom reports turn every conversation into actionable KPIs and ROI proof.
Predictive SLA & Queue Alerts
Real-time warnings pop before deadlines or backlogs threaten KPIs, so you fix issues proactively.
AI Agents for Quality Audits
Auto-score 100 % of conversations and flag coaching moments – zero manual sampling required.
Customer 360
Every customer interaction, history, insight, and prior chat is in one view, so agents act with full context in seconds
Integrations
Plug-and-play connectors sync data with your CRM, ERP, and back-office stack.
Ticket Tagging
Auto-labels tickets with product, issue type, intent, and sentiment for faster triage & cleaner reporting.
Conversation Summaries
Condenses long threads into crisp briefs, speeding up hand-offs and follow-ups.
Sentiment Analysis
Reads the customer’s mood in real time, guiding tone and escalation decisions.
Multilingual
Detects language and translates messages both ways across 100 + tongues.
Help Center
An internal self-service portal to help your team learn about your workflows and policies.
Side Conversations
Spin up private threads with teammates or vendors without leaving the platform.
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Voices of Trust Across Industries
Kapture Advantage for Customers, Agents & Businesses
Discover how businesses in retail, BFSI, travel, and more are transforming customer experience with Kapture. Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.
Rohil Ahmed
Head-CS Product & TechnologyBigBasket
Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer ExperienceTata 1MG
Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.
Stanley Black & Decker
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran
Head-Customer SuccessNamma Yatri
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.
Rohil Ahmed
Head-CS Product & Technology
BigBasket
Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer Experience
Tata 1MG
Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.
Stanley Black & Decker
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran
Head-Customer Success
Namma Yatri
Awards and Recognitions
Loved by Customers, Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Witness the next level of customer experience
with Kapture CX
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
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+1(415) 319-8777 (USA)
enquiries@kapture.cx
