GLOBAL Growth
Our Story Told By The Numbers
A glimpse of our journey, fueled by passion to delight customers worldwide.
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Our Purpose
When People and Businesses Grow Together, Anything’s Possible
We’re driven every day to forge meaningful connections, spark transformation,
and uplift everyone on this journey toward shared success.
As we grow, each interaction becomes a chance to build trust and deliver real impact. We believe in listening closely and responding with genuine care.
We place our bets on empathy. It’s how we transform every touchpoint into something meaningful—reminding customers that behind every screen or call, there are real people who genuinely value them.
By removing the mundane, we free you to focus on deeper human interactions and more meaningful problem-solving. We believe in bold thinking and celebrate every breakthrough. With intuitive tools and a people-first approach, your team becomes the catalyst for customer delight—turning everyday challenges into opportunities.
We know a business is strongest when it nurtures both its people and its customers. Kapture brings together empathy and technology to fuel sustainable growth.
We dream big, embrace change, and push boundaries. When your teams and customers move forward together, innovation follows—and with it, endless possibilities for success.
Our Values
What Moves Us Forward
We live and breathe these commitments every day, guiding each decision, fueling a culture of empathy, innovation, and growth, and ensuring we remain steadfast in our promise to put people first.
Customer-Centric
Customers are at the heart of our decisions, actively gathering feedback, refining our products, and personalizing every experience.
Trust
As our cornerstone, we remain transparent, responsible, and consistent in all that we do by upholding honesty and accountability in everything we do.
Growth Mindset
We see change as a catalyst for progress, championing the growth of customers, employees, and partners, through experimentation, investing in continuous learning, and celebrating every lesson.
Empathy
We deeply understand the needs and challenges of our customers, employees, and partners. Through open communication, genuine care, and impactful solutions, we aim to truly make a real difference.
AI-First Innovation
We harness AI to deliver groundbreaking solutions, staying at the forefront of research, cultivating top-tier talent, and seamlessly integrating advanced technologies.
What’s cooking at Kapture ?
Kapture CX, Google Cloud Partner to Boost AI-Powered Customer Experience
Kapture CX launches AutoQA: An AI-powered automatic quality assurance software
Kapture CX accelerates the adoption of AI-based customer service bots with the launch of Self Serve 2.0
From startups to enterprises, Kapture CX is redefining India’s customer experience landscape
Kapture CX aims to contribute to 25% of this quarter’s new business
Kapture Reports 5X Growth in US Energy Sector Last Quarter, Set to Become its Fastest-Growing Vertical
Our Offices
Where Innovation Takes Root
This is where collaboration flourishes, ideas ignite, and remarkable solutions take shape.
Bangalore (Head Office)
B-9, 11th Floor Brigade Summit, ITPL Main Rd, Brigade Metropolis, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048
+1800-212-797979 (sales)
+1800-212-494949 (helpdesk)
Mumbai
Work Coordinates, Vikas Center, 106, Swami Vivekananda Rd, BEST Colony, Santacruz, West Mumbai, Maharashtra 400054
+91 636-021-8413 (sales)
1800-212-494949 (helpdesk)
Gurugram
Level 3, Augusta Point, Golf Course Road, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122002
+91 636-021-8413 (sales)
1800-212-494949 (helpdesk)
Indonesia
The Plaza Office Tower, 41st Floor, Jl. M.H. Thamrin No. Kav. 28-30 Jakarta Pusat DKI Jakarta 10350
Philippines
Five ECom Center, Harbor Drive, Mall of Asia Complex, Pasay City, Philippines
UAE
Kapture CX, Building no 5, 1st Floor, Office Number 018, Dubai Media City, Dubai – United Arab Emirates
Fueled by curiosity and inspired by empathy, this vibrant crew of dreamers and doers is on a mission to transform every interaction into a delightful experience.
From coding breakthroughs to one-on-one support, they’re the passionate innovators who keep the Kapture magic alive.
Leadership
Meet The Visionaries At The Helm
Here are the dedicated minds guiding us forward with insight, passion, and a commitment to raising the bar every step of the way.
Sheshgiri Kamath
Co-Founder & CEO
Vikas Garg
Co-Founder & CPO
Gaurav Juneja
CRO
Himanshu Garg
CTO
Jagadeesan Kumar
CFO & Head of Corporate Development
Devika Rajeev
Head of HR
Timeline
Kapture Through the Years
Witness our story unfold and the milestones that shaped who we are today.
2014
Founded Kapture!
We launched as a lean CRM platform, igniting our mission to simplify customer relationships for businesses everywhere.
2016
Going Google
Selected for the Google Launchpad Accelerator— our springboard to accelerating innovation and global reach.
2018
Strategic Reinvention
We rebranded into an AI-powered, verticalized CX platform, tailoring solutions to meet the unique demands of modern enterprises.
2022
Borders Expanded
From Florida to Dubai, we opened new hubs and honed our industry-specific CX focus, growing our global impact and regional expertise
2023
Series A Funding
Kapture received a funding of $8M and introduced Kapture Insights to empower businesses to capture the voice of the customer and drive better experiences.
Looking Ahead
Full Throttle
On track for 10X growth, Kapture is aiming for a 100% revenue surge—pushing boundaries through customer-centric solutions and nonstop innovation.
Awards and Recognitions
Loved by Customers, Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
