AI Agent | Voice of Customer | BFSI
Automate Customer Feedback and Surveys Across Banking Journeys
Collect feedback after every interaction. Understand sentiment faster. Fix experience gaps before they impact retention.
Built for BFSI Environments Role-Based Access Controls Data Masking & Secure Storage Consent & DND Management
The Cost of Getting It Wrong
Feedback Exists. Insights Don’t.
Banks capture feedback across many touchpoints, but the process often breaks down — and by the time the right team sees it, the customer is already gone.
By the time feedback is triggered, the moment has passed.
Responses scatter across tools. Nobody owns the full picture.
CX teams read through responses instead of acting on them.
CX teams read through responses instead of acting on them.
By the time dissatisfaction is flagged, the relationship is already damaged.
Patterns surface too late for anyone to do anything about it.
How Kapture Works
What Changes When AI Agents Manage Your Feedback Loops
Most feedback programs stop at collection. AI Agents take it further – triggering surveys, analyzing responses, and routing issues to the right team before the customer moves on.
Feedback captured at the right moment
Surveys trigger instantly after every interaction — delivered on the channel the customer is already on.
Insights appear instantly
AI analyzes responses in real time, surfacing sentiment and satisfaction signals without anyone having to read through a single response.
Teams act before issues escalate
Negative feedback triggers workflows automatically. The right team gets the case before the customer decides to leave.
Built for Your Entire CX Ecosystem
Designed for the Teams That Drive BFSI Customer Experience
From the frontline to the leadership suite — Kapture’s AI Agent delivers what every team needs to perform.
CX & Insights Teams
Track sentiment trends, CSAT scores, and recurring issues across banking journeys — all in one real-time dashboard.
Compliance Teams
Consent logs, audit trails, and policy-controlled workflows — built to hold up to regulatory scrutiny.
Support Operations
Get instant alerts on negative feedback and close the loop before a bad experience becomes a lost customer.
Digital Banking Teams
Trigger surveys automatically at every key digital touchpoint. No manual intervention. No missed moments.
How It Works
Every Piece of Feedback Has a Next Step.
Feedback captured, analyzed, and acted on – automatically, at every step.
Interaction Ends
A customer completes a support call, digital transaction, or request, the trigger fires instantly.
Survey Delivered
The feedback request goes out on the customer’s preferred channel – email, WhatsApp, and more.
Response Captured
The customer submits their feedback or satisfaction rating — no follow-up needed.
AI Analyzes Instantly
Sentiment, satisfaction scores, and issue topics are detected and classified in real time.
Case Created Automatically
Negative signals trigger a case and route it to the right team — no manual triage required.
Loop Closed
The team follows up, resolves the issue, and the interaction is logged with a full audit trail.
Enterprise-Ready for BFSI
Built for Scale. Compliant by Design. Live in Days.
Every feedback flow, sentiment signal, and logged response built around the governance needs of regulated financial services.
Feedback across SMS, WhatsApp, Email, In-App, and Web
Integrates with core banking, CRM, and contact center platforms
Multilingual feedback capture and consistent analysis
Consent management and DND-compliant outreach
Role-based access controls and full audit trails
Data masking and encrypted storage for sensitive information
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Don’t Make Feedback Wait. Start Resolving at Scale.
See how automated VoC can help your bank capture feedback faster and close experience gaps before they cost you customers.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
