AI AGENT FOR TRANSACTION & DISPUTE SUPPORT
Resolve Transaction Issues And Charge Disputes Faster with AI Agents
Kapture CX powers AI Agents that standardizes how transaction issues and charge disputes are handled across channels. It classifies requests, verifies details, routes cases, and logs every action with full visibility and human oversight. Manage transaction queries and dispute workflows with governed execution, clear accountability, and control where it matters most.
Built for regulated financial operations. Role-based access and data masking. Policy-driven workflows with full audit trails. API integrations with banking systems.
CHALLENGES IN TRANSACTION & DISPUTE SUPPORT
Disconnected Dispute Workflows Increase Losses, Delays, And Customer Friction
Transaction and dispute support breaks down when systems, teams, and case context stay disconnected. These issues happen daily, driving delays, higher support costs, greater chargeback exposure, and lower customer trust. When this continues, losses rise, costs increase, and customer trust erodes.
Transaction history sits across systems, slowing response and repeating effort.
Disputes enter generic queues without risk or value tagging, delaying critical action.
Evidence relies on manual follow-ups and inconsistent documentation.
SLAs slip during peak volumes when intake and routing are not coordinated.
Actions are logged across systems or missed, making audits harder.
Supervisors often spot breaches only after delays or escalations occur.
AUTOMATE TRANSACTION & DISPUTE RESOLUTION
What Changes When Transaction Support And Dispute Handling Are Automated
Transaction and dispute teams need more than case intake. They need guided resolution, faster routing, and clear visibility across the dispute lifecycle.
Unify Transaction Context
Bring transaction details, prior interactions, and dispute status into one view so agents can act faster without forcing customers to repeat themselves.
Standardize Every Dispute Flow
Guide each case with rules-based workflows for classification, verification, routing, evidence collection, and resolution across teams and channels.
Escalate Exceptions With Context
Move high-risk, high-value, or unresolved cases to the right team with full history, clear ownership, and faster next steps.
BUILT FOR CROSS-FUNCTIONAL DISPUTE OPERATIONS
Designed For The Teams Managing Resolution, Risk, And Compliance
Improve transaction issue handling, dispute resolution speed, and audit visibility across high-volume financial support workflows.
Dispute And Chargeback Operations
Standardize intake, evidence collection, routing, and case handling across transaction and charge dispute workflows.
Risk And Compliance Teams
Maintain policy-aligned handling, stronger audit trails, and better visibility into dispute actions and SLA adherence.
Customer Support And Contact Centers
Resolve transaction queries faster with full context, guided actions, and clear escalation paths across channels.
Operations And Service Leadership
Track case volumes, resolution timelines, queue performance, and exception handling with better operational control.
FOR MODERN DISPUTE AND SUPPORT TEAMS
What You Can Execute Across The Transaction And Charge Dispute Lifecycle
Standardize intake, automate routing, and improve control across every stage of transaction and charge dispute handling.
Classify Intent At Intake
Separate charge disputes from transaction queries at first contact so routing starts immediately.
Verify Identity Before Case Creation
Run approved verification checks before a case is created or sensitive details are discussed.
Capture Mandatory Fields & Evidence
Guide agents through required fields and structured evidence collection on every case.
Route By Risk, Value, And SLA
Use dispute amount, risk flags, channel, and SLA thresholds to route cases automatically.
Trigger Refunds And Reversals
Launch refunds, reversals, or follow-up tasks automatically based on configured rules.
Track SLA Risk Before Breach
Give supervisors early visibility into breach risk before timelines are missed.
Log Every Action Automatically
Capture actions, timestamps, and recordings without manual effort for review readiness.
Escalate Exceptions With Context
Move high-risk or unresolved cases to the right teams with full case history attached.
Monitor Case Status Across Stages
Track open, in-review, resolved, and breached cases with clearer operational visibility.
Secure & Compliant
Controls And Governance For Financial Services
Designed for banking and fintech governance requirements.
Mask sensitive data by role and channel.
Limit access by team, queue, and action.
Approve scripts and flows before launch.
Enforce consent and contact rules automatically.
Log every step with timestamps and user traceability.
Connect securely with banking, payment, and CRM systems.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Bring More Discipline To Promise-to-Pay Follow-Ups
See how Kapture CX helps collections teams capture commitments in a structured way, automate follow-ups, and reduce recovery leakage with greater control across the PTP lifecycle.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
