Closed Feedback Loop

A closed feedback loop is a structured process where customer feedback is gathered, analyzed, acted on, and then revisited with the customer to verify that the solution met their expectations. It ensures that insights don’t just sit in reports but translate into meaningful improvements.

In customer experience, a closed loop helps teams address concerns quickly, such as resolving repeated billing errors and informing the customer once the issue is resolved. This approach boosts satisfaction, builds trust, and shows customers that their input directly drives service enhancements.