Distacart Strengthens Global Customer Experience with Kapture CX

13th August 2025 – Distacart, a leading online marketplace connecting global customers with authentic Indian products, has implemented Kapture CX’s Customer Service Automation Platform to enhance its customer support operations. Distacart emphasizes fast, reliable service and seamless post-purchase experiences for its international clientele.

Managing support across its three distinct brands, Distacart adopted Kapture CX’s Agent Workspace to bring voice, chat, social media, and email interactions into a single, unified dashboard. Agents now have end-to-end visibility into tickets and customer profiles, enabling quicker responses, more accurate resolutions, and consistent service across every channel. Automated workflows for ticket routing, escalations, and queue management further streamline operations, keeping teams focused on customers rather than manual tracking.

Deep integrations with Shopify and internal backend systems provide real-time access to customer and order data, while a two-way sync with Asana simplifies task management across teams. Migrating past ticket data has also ensured service continuity, giving agents the context they need to deliver informed and reliable support as volumes grow.

By centralizing its support ecosystem with Kapture CX, Distacart is not only improving operational efficiency but also strengthening its ability to serve global customers with the speed, reliability, and personalization they expect. With Kapture CX at the helm of its support operations, Distacart is positioned to maintain operational efficiency, elevate customer satisfaction, and reinforce its commitment to bridging India and the world through exceptional service.

About Kapture

Kapture is an enterprise-grade AI-powered omnichannel Customer Experience Management platform focused on redefining support operations. Designed for industries such as Retail, BFSI, Travel, Energy, and Consumer Durables, Kapture is trusted by over 1,000 businesses across 16 countries. Its AI-first approach empowers organizations to deliver proactive, personalized, and intelligent support at scale.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx