IGP and Interflora Centralize Customer Support with Kapture CX

India, September 8, 2025: IGP and Interflora, two leading brands under Join Ventures, have strengthened their customer experience operations by implementing Kapture CX’s industry-leading solution. As pioneers in India’s gifting and lifestyle space, IGP and Interflora are known for delivering thoughtful, curated, and premium experiences across flowers, hampers, jewellery, and personalized gifts.

To match the scale and personalization of their offerings, both brands have adopted Kapture CX’s Agent Workspace, a unified platform that consolidates customer interactions across voice, WhatsApp, email, social media, and app reviews. By centralizing workflows, agents now gain complete visibility into customer journeys, enabling faster responses, contextual resolutions, and consistent support across every channel.

Seamless integrations with the brands’ in-house Order Management System (OMS) ensure real-time access to order and customer data, empowering agents to deliver precise and reliable assistance. Backed by Customer 360 insights, every interaction is enriched with context, helping agents respond smarter and align service with the brands’ premium positioning.

With Kapture CX at the core of their support ecosystem, IGP and Interflora India are equipped to scale operations efficiently while maintaining the speed, care, and personalization their customers expect. This partnership reinforces their commitment to making every bouquet, hamper, and celebration memorable through exceptional customer experiences.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Seona Shaji

Content Marketer

enquiries@kapture.cx