New Delhi, May 9, 2025 — Kapture CX marked a significant presence at the Google Cloud AI Event 2025, held in New Delhi, as a proud participant and exhibitor. The event brought together leading voices in AI, cloud, and digital transformation to explore how these technologies are driving enterprise growth across India.
Representing Kapture were Gaurav Juneja, Nibha Kothari, Jatin Keni, and Arvind Solanky, who joined hundreds of industry leaders and technologists in a day of powerful conversations, demos, and future-focused dialogue.
The event featured inspiring keynotes from Bikram Bedi (VP & Country MD, Google Cloud) and Frans Johansson (Author, The Medici Effect), alongside panel discussions featuring top leaders from IndiGo, HT Media, Dr. Reddy’s, Havells, and ONDC. A key theme throughout was turning AI innovation into real-world business impact.
Google Cloud showcased its latest advancements in AI, including Agentspace, Media Generation, Cloud Enterprise Search (CES), and Google Workspace AI, all geared towards accelerating AI adoption across business functions.
At the heart of the event, Kapture’s booth served as a hub for CX and technology leaders to experience Agentic AI in action. Through live demos and real-world use cases, the Kapture team demonstrated how its AI-powered platform is helping enterprises deliver personalized, scalable, and efficient customer experiences—driven by intelligent agents that go beyond chatbots.
“The synergy between Google Cloud’s robust AI infrastructure and Kapture’s CX automation expertise is opening new doors for enterprise transformation,” said Gaurav Juneja, Chief Revenue Officer at Kapture. “Together, we’re empowering businesses to move from reactive support to proactive, AI-managed customer experiences.”
The event reaffirmed Kapture’s commitment to advancing Agentic AI—a new era of AI where intelligent agents don’t just respond, but act, decide, and drive business outcomes. As more enterprises look to scale their AI journey, Kapture is poised to lead the way in CX transformation.
About Kapture
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
+1(415) 319-8777 (USA)
enquiries@kapture.cx
