Kapture CX Doubles Down on Growth with Record G2 Spring 2025 Wins

March 2025:  Kapture CX, a leading SaaS platform for AI-powered customer experience automation, continues its upward momentum on G2, the world’s largest and most trusted software marketplace. In the G2 Spring 2025 Reports, Kapture CX was recognized in a record-breaking 209 reports, including 32 new report entries—an 18% increase from Winter 2025. With an improved ranking in 125 reports and 78 badges, the company more than doubled its performance quarter over quarter.

Kapture CX has emerged as a top 10 performer in 75 G2 reports, with standout placements in key indices:

• #1 in Usability Index for Social Customer Service
  
• Momentum Grid® Leader for Help Desk and Social Customer Service
  
• Asia Pacific Regional Leader for Contact Center Knowledge Base
  
• Enterprise Relationship Index for Help Desk
  
• Leader in Complaint Management across multiple indices
  

“These recognitions are a direct reflection of our customer-first product evolution,” said Sheshgiri Kamath, CEO, Kapture CX. “We’re proud to see our innovation in Agentic AI, automation, and verticalized CX solutions delivering value across industries and regions.”

Representative reviews:

• “Overall Kapture has helped us deliver a more seamless and cost-effective customer experience. Kapture has Al across their entire suite of offerings- chatbot agent assist reports and also some of it across things like auto QA which help us in the hygiene and upkeep of our support organization” – Gautam Gamre, Senior Office, SBFC
• “We evaluated about 8-9 vendors before going for Kapture’s ticketing platform. The major point of distinction for Kapture was the mature Gen AI features that are deeply ingrained across their entire platform. The AI features like agent assist, smart routing, co-pilot etc. are very useful for an organization of our size and complexity.” – Gokul KP, Consultant
• “Makes communication smoother and support faster. It automates workflows, reducing manual tasks and boosting productivity. Sales teams benefit from better lead tracking, while data-driven insights help businesses make smarter decisions. With mobile access, teams can manage customers anytime, improving overall efficiency and growth.” – Sandeep Mukherjee, Customer support executive

Key Leader Badges Earned This Spring:

• Momentum Leader: Help Desk, Customer Self-Service, Social Customer Service, Field Service Management
  
• Regional Leader: Chatbots & Social Customer Service (Asia, Asia Pacific, and India)
  

Notable High Performer Wins:

• Help Desk, Complaint Management, Conversational Support, Live Chat, Contact Center Knowledge Base, Customer Communications Management, Customer Self-Service, Chatbots, Social Customer Service
  

Usability, Adoption & Satisfaction Highlights:

• Easiest to Use: Customer Communications Management
  
• Users Most Likely to Recommend: Mid-Market Complaint Management
  
• Highest User Adoption: Complaint Management
  
• Best Meets Requirements: Mid-Market Customer Self-Service
  

These accolades reaffirm Kapture CX’s focus on building user-friendly, AI-augmented, and deeply industry-specific tools that help enterprises deliver modern, personalized, and efficient customer service at scale.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx