AI Agents Command Center
Full‑Spectrum Overview To Keep Your AI Agents Aligned
From proactive alerts to friction‑free hand‑offs, manage the entire customer journey on a single screen and stop issues long before they snowball.
Complete Visibility.
One Dashboard.
Gain real-time, end-to-end visibility into every live AI Agent interaction across your support ecosystem. Instantly track call health, customer intent, and AI Agent activity, all from a single powerful dashboard.
Instant Alerts. Proactive Control
Automatically detect anomalies like failed intents, long silences, or frustrated customers with intelligent alerting. Address issues before they
escalate to protect experience and satisfaction.
Seamlessly Takeover
Step in effortlessly when required, without disrupting the customer experience. Enable smooth transitions from AI Agents to human agents, and back, in real time.
Lead with Visibility, Act with Precision
Maintain total operational awareness and stay in control of your AI support experience with tools to act fast, prioritize smartly, and never miss a critical moment.
View all ongoing and recent sessions in a single, organized interface built to give you complete control. Easily filter, search, and dive into conversations across your entire AI Agent support ecosystem.
Track every live AI Agent interaction as it happens, from customer messages to intent recognition and AI Agent responses. Gain instant insight into what’s working and what needs intervention, without delay.
Instantly spot which sessions are active, need attention, or are escalated with clear visual cues. Stay focused on what matters most and step in before small issues turn into lost experiences.
From Insight to Intervention, Instantly
Know when something’s off, why it’s happening, and who should step in, so your CX stays smooth, even when the unexpected hits.
Detects issues like long silences, failed intents, or stuck flows with real-time anomaly detection. Set custom thresholds and route alerts to the right people before customer experience takes a hit.
See exactly what customers are trying to achieve, as the conversation unfolds. It surfaces real-time intent signals, so you can understand needs and step in with context.
Agents can step into any session the moment it’s needed or managers can route cases to the right expert, without breaking the experience.
More Capabilities
Smarter by Design, Stronger in Execution
Beyond conversations and automation, Kapture’s Platform is packed with advanced capabilities that improve speed, quality, and insight helping you scale your support without the extra effort.
Customer 360 Insights
See the full picture with past interactions, preferences, and account history in one view.
SLA Violation Alert
Get notified the moment a conversation is at risk of breaching service level targets.
Create Your Own AI Agent
Build, test, and deploy AI agents tailored to your use case. Take it to the next level by monitoring performance and analyzing insights to keep improving, at scale.
Conversation Summaries
A quick‑read capturing the customer’s issue, what the AI Agent already did, and the next‑best action. So, you get instant context, avoid repeat questions,and keep the conversation moving without missing a beat.
Transcript
Access a complete, time-stamped log of every conversation, across voice and non-voice.
Conversation History
Get excerpts about the customers’ previous interactions with your business.
AI Agents
AI Agents Everywhere Your Customers Are
Kapture’s omnichannel AI Agents deliver the same lightning‑fast, context‑rich support—24/7. Customers get seamless resolutions and your team stays focused on what really matters.
Give your customers fast, hyper-personalized support 24X7 with Voice AI Agents. Engage them in human-like, empathetic conversations that boost customer satisfaction and reduces wait times & support costs, as you scale.
Kapture’s AI Agents read intent, pull live data from your CRM, and craft human-quality replies in seconds. Customers enjoy lightning-fast, personalized answers while your team focuses on the complex edge cases that really need them.
LLM-powered AI Agents resolve queries, trigger workflows, and even upsell, all without leaving the thread. Scale to millions of conversations, stay perfectly on-brand, and never keep a customer waiting.
Provide context-aware assistance, order tracking, and product recommendations on your customers’ preferred app. Gen AI & NLP keeps the conversation natural, driving conversions and loyalty right on the feed.
AI Agents handle Messenger, comments, and reviews with real-time sentiment analysis and backend integrations. Delight customers while freeing your team to focus on high priority cases.
Why Kapture
Give Your Customers The Support
They’ve Always Wanted
Ditch the limitations of rule-based bots. AI Agents offer real conversation, real resolution, and real results.
Traditional Chatbots
Interactions feel robotic, repetitive, and disconnected.- Rely on fixed scripts and keywords, often missing the point.
- Can’t complete multistep tasks.
- Requires ongoing updates to handle new scenarios.
- Escalate too soon, too late, or to the wrong person.
Interactions feel robotic, repetitive, and disconnected.
Kapture’s AI Agents
Feels Human: Conversations are natural, empathetic, and on-brand.
Understands Intent: Grasp context and meaning, not just keywords.
Gets Things Done: Resolves full workflows like refunds, updates, and more.
Continuously Learns: Improves from every interaction to serve better next time.
Smarter Escalation: Only brings in humans when needed, with full context.
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
