Your Next CX Hire
Built to Think, Talk, and Act Like Your Best Agent
Transforms how your customers engage with you, making every interaction feel effortless and human. Faster resolutions, better experiences, and scalable support, without ever compromising on quality.
Hyper-Personalized, Empathetic
Conversations Across Channels
Engage customers in conversations that feel personal and consistent. Whether it’s live chat, email, social media, or messaging apps, every interaction is contextual and aligned with your brand’s tone. It’s support your customers will truly appreciate.
Automate 90% of Your Support
From simple questions to complex tasks, AI Agents handle full conversations with speed and accuracy. Intervene when needed, with full context and experience intact.
Cut Costs, Not Corners
Let AI Agents handle high volumes of customer inquiries as you scale. Significantly reduce support costs while increasing responsiveness and resolution rates.
Engineered to make a real impact for your customers, and for you.
Support your customers want to talk to
AI Agents aren’t just efficient, they’re approachable, responsive, and reliably accurate. With natural, human-like conversations, truly transform your customers’ experiences.
AI Agents keep track of the full conversation, across channels, understanding what customers mean and their journey to respond better and provide accurate resolutions – all made possible by advanced NLU.
With built-in sentiment analysis and dynamic tone adjustment, AI Agents mirrors human empathy while staying true to your brand voice. It builds trust through conversations that feel personal, not robotic.
From English to Spanish to Hindi (and beyond), AI Agents hold conversations in the customer’s preferred language, thanks to multilingual language models trained on real-world usage. Deliver clear, native-level support!
AI Agents that resolve, not just reply
AI Agents complete tasks, collect information naturally, and know when to step back. It’s hands-off support that still gets everything done.
Whether it’s tracking an order, processing a return, or updating an account, AI Agents execute complete workflows by coordinating with other AI Agents and integrating seamlessly with your backend systems—no manual intervention required.
AI Agents strive to resolve issues independently and improve with every interaction. Escalation happens only when necessary—transferring to the right expert with full context in hand.
AI Agents scale instantly to handle support spikes, respond in real time, and provide consistent support—day or night, without adding to your headcount.
More Capabilities
Smarter by Design, Stronger in Execution
Beyond conversations and automation, Kapture’s AI Agent is packed with advanced capabilities that improve speed, quality, and insight helping you scale your support without the extra effort.
Feedback Loops
Capture real-time feedback after every conversation to gauge your AI Agents’ impact and fuel continuous, data-driven performance tuning.
Real-Time Observability
Watch AI Agents in action, step in when needed, and ensure every interaction meets your standards.
Build Your Own AI Agent
Customize responses, logic, workflows, and training data to make the AI Agents fit your exact needs.
Conversation Summaries
Automatically generated recaps make it easy for teams to review and understand customer interactions.
Integrates with Your Stack
Plug-and-play with your CRMs, internal systems, and third-party apps – no code, no disruption.
Dashboard & Analytics
Track first-contact resolution, average handle time, sentiment, escalation frequency, CSAT, and more, in one centralized dashboard. Spot gaps and surface new automation opportunities and continuously fine-tune your models.
Continuous Learning
The more it interacts, the smarter it gets. AI Agents constantly improve through feedback and model tuning.
AI Agents
AI Agents Everywhere Your Customers Are
Kapture’s omnichannel AI Agents deliver the same lightning‑fast, context‑rich support—24/7. Customers get seamless resolutions and your team stays focused on what really matters.
Kapture’s AI Agents read intent, pull live data from your CRM, and craft human-quality replies in seconds. Customers enjoy lightning-fast, personalized answers while your team focuses on the complex edge cases that really need them.
LLM-powered AI Agents resolve queries, trigger workflows, and even upsell, all without leaving the thread. Scale to millions of conversations, stay perfectly on-brand, and never keep a customer waiting.
Provide context-aware assistance, order tracking, and product recommendations on your customers’ preferred app. Gen AI & NLP keeps the conversation natural, driving conversions and loyalty right on the feed.
AI Agents handle Messenger, comments, and reviews with real-time sentiment analysis and backend integrations. Delight customers while freeing your team to focus on high priority cases.
THE KAPTURE DIFFERENCE
Give Your Customers The Support
They’ve Always Wanted
Ditch the limitations of rule-based bots. AI Agents offer real conversation, real resolution, and real results.
Traditional Chatbots
Interactions feel robotic, repetitive, and disconnected.- Rely on fixed scripts and keywords, often missing the point.
- Can’t complete multistep tasks.
- Requires ongoing updates to handle new scenarios.
- Escalate too soon, too late, or to the wrong person.
Interactions feel robotic, repetitive, and disconnected.
Kapture’s AI Agents
Feels Human: Conversations are natural, empathetic, and on-brand.
Understands Intent: Grasp context and meaning, not just keywords.
Gets Things Done: Resolves full workflows like refunds, updates, and more.
Continuously Learns: Improves from every interaction to serve better next time.
Smarter Escalation: Only brings in humans when needed, with full context.
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
+1(415) 319-8777 (USA)
enquiries@kapture.cx
