Kapture CX Expands Global Presence with 309 G2 Report Inclusions in Winter 2026

Bengaluru, 10th December 2025 – Kapture CX has once again raised the bar in the G2 Winter 2026 Reports, securing 309 report inclusions and 148 badges. With expanded coverage across core CX categories and new-age AI segments, Kapture CX continues to cement its position as a global leader in enterprise-grade customer experience management.

The platform earned strong recognition across global, regional, and segment-specific indexes, especially in Complaint Management, Help Desk, Enterprise Feedback Management, Customer Communications Management, Customer Self-Service, Social Customer Service, Contact Center Knowledge Base, Digital Customer Service Platforms, AI Chatbots, AI Customer Support Agents, and Agentic AI. Kapture CX also strengthened its presence across India, Asia, Asia Pacific, EMEA, Europe, and the UK, with multiple Top 10 and Top 3 positions in enterprise and mid-market segments.

Key Highlights

• 309 report inclusions across global, regional, and segment indexes
• 148 badges spanning Complaint Management, Help Desk, EFM, AI Chatbots, Social Customer Service, and more
• Strong Top 10 placements across enterprise, mid-market, and small-business reports
• Reinforced leadership across Complaint Management, Enterprise Feedback Management, Help Desk, Social Customer Service, and AI-powered categories

Kapture earned multiple Leader and high-ranking placements in both global and regional grids, including:

• Complaint Management – #1 rankings across Usability, Results, Relationship, and Implementation Indexes, along with strong Grid® placements across India, Asia, and Asia Pacific for mid-market and small-business segments
• Enterprise Feedback Management – Leadership across India, Asia, and Asia Pacific Regional Grid® Reports, plus strong mid-market Grid® and Momentum Grid® placements
• Customer Communications Management – High rankings in India, Asia, and Asia Pacific Regional Grid® Reports and Grid® / Momentum Grid® Reports
• Social Customer Service – Consistent leadership in India, Asia, and Asia Pacific across enterprise, mid-market, and small-business segments
• Help Desk – Broad recognition across Enterprise, Mid-Market, SMB, and regional (India, Asia, Asia Pacific, EMEA, Europe, UK) Grid® Reports

Kapture was also recognized for innovation and momentum in:

• Help Desk
• Complaint Management
• Enterprise Feedback Management
• Customer Self-Service
• Conversational Support
• Customer Communications Management
• Contact Center Knowledge Base
• Digital Customer Service Platforms
• AI Chatbots, AI Customer Support Agents, and Agentic AI

Strong enterprise- and mid-market–level recognition across:

• India – Help Desk, Social Customer Service, Customer Self-Service, Contact Center Knowledge Base, AI Chatbots, AI Customer Support Agents
• Asia & Asia Pacific – Complaint Management, Help Desk, Enterprise Feedback Management, Social Customer Service, Customer Communications Management, Field Service Management, AI Chatbots, Live Chat, Conversational Support, Customer Self-Service
• Europe, EMEA, and the UK – Help Desk Grid® and Regional Grid® Reports for mid-market and enterprise segments, reflecting Kapture CX’s expanding footprint in mature CX markets

Additional wins across new-age CX and AI categories include:

• Conversational Support
• Digital Customer Service Platforms
• Contact Center Knowledge Base
• Customer Self-Service
• Live Chat & Social Customer Service
• AI Chatbots, AI Customer Support Agents, AI Agents, and Agentic AI

Other Notable Awards
Building on past performances, Kapture CX continues to shine across critical experience dimensions, including:

• Usability excellence in Complaint Management and Customer Communications Management
• Implementation strength and user adoption in Complaint Management and Digital Customer Service Platforms
• Best alignment with business needs in Customer Self-Service
• Best Relationship, Best Results, and Best Usability in Complaint Management–related indexes

These recognitions reinforce Kapture CX’s ability to deliver not just powerful features, but real-world outcomes for enterprises across industries and regions.

What Customers Are Saying

Sajid Khan, Customer support:
“Kapture CX has greatly streamlined our customer service operations by bringing all customer interactions, tickets, and reports into a single, easy-to-manage platform. Earlier, handling multiple channels and tracking customer queries was time-consuming and prone to delays. With Kapture CX, everything is centralized and automated, allowing us to respond faster and more efficiently.”

Rahul Regar, Customer support:
“Kapture CX solves problems like fragmented customer support, repetitive queries, and lack of actionable insights by using AI-powered automation and omnichannel integration. This benefits users by improving customer experience and loyalty, while also increasing operational efficiency and productivity for support teams.”

About Kapture

Kapture is an enterprise-grade, AI-powered Omnichannel Customer Experience platform designed to transform support operations. With a sharp focus on industries like Retail, BFSI, Travel, Energy, and Consumer Durables, Kapture empowers over 1000+ businesses across 18 countries to deliver seamless, intelligent, and personalized customer service at scale.sonalized, and scalable service experiences across channels.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx