Their price isn’t right.
Neither is their AI.
If “enterprise AI” still needs add-ons, rework, and partners, with a heavy price tag – you’re funding hype, not outcomes. Salesforce’s AI isn’t meeting the bar for reliable, day-to-day support, while your TCO keeps rising. Waiting only compounds CSAT risk and budget creep.
Discover how Kapture’s Agentic CX platform delivers real results for your business and industry – all at a predictable TCO.
Proven in high-volume, multi-channel environments.
See Kapture CX in Action
Get a focused live walkthrough tailored to your use cases and workflows. We’ll align integrations and workflows, then recommend a plan with pricing.
Enterprises that MOVED FROM Salesforce TO KAPTURE
Why Teams Move from
Salesforce to Kapture
When AI under-delivers, costs creep, and every change needs a project, you’re maintaining a program – not serving customers. Teams switch to Kapture to get control back.
Vertical, Agentic AI with End-to-end Automation
Built for BFSI, Retail, and Travel. Resolves up to 90% of routine queries out-of-the-box; gives agents contextual guidance to resolve the rest.
Lower TCO, Faster Value
AI is native and workflows are built for your vertical – no spending more on custom dev & manual ops.
- Resolution Cost ↓ via deflection + guided handling
- Time-to-Value ↓ with prebuilt workflows
- Risk with fewer moving parts
Concierge Migration & Enablement
White-glove switch with a dedicated team: data mapping, ticketing/routing/KB migration, role-based training, and hypercare SLAs.
Customized for You
We mold Kapture to your users and customers – objects, forms, queues, brand voice, policies – backed by guardrails, sandbox, and open APIs.
Chosen by Customers
Best-rated by G2 & Gartner Peer Insights (Customers’ Choice 2025; top scores in category).
Built for End-user Experience
Design for how customers feel: zero dead-ends, smooth human handoffs, consistent tone across channels.
Results that speak.
And customers who do, too.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
Anubhav Mehrotra
VP-Customer Experience, Tata 1mg
72%
First Call Resolution
91%
Agent Utilization
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
![Rohil Ahmed](https://www.kapture.cx/wp-content/uploads/2025/11/Rohil-Ahmed.png")
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
50%
Reduction in TAT
17%
CSAT Boost
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Kapture vs Salesforce:
See the Difference
All-In, Predictable TCO
Omnichannel, AI, and analytics in one plan. In-house implementation means no partner markups and a materially lower run-rate.
Go-Live in Weeks
Industry templates, guided setup, and a dedicated team. Elastic cloud scales automatically for peaks – no special projects.
No/Low-code Customizations
Intelligent automation workflows, rules, and macros. Ship changes in days, not quarters – without developer dependency.
Plug-and-Play + Open APIs
1000+ ready connectors (incl. WhatsApp/voice) and webhooks for real-time sync – skip the middleware maze.
One Screen. One Dataset.
Unified agent console with all channels and context in one place – 360° view out-of-the-box, no stitching.
Agent-First Workspace
Clean, keyboardable, one-screen UI with inline suggestions. Shorter onboarding, faster resolutions.
Agentic AI Included
AI Agents, contextual replies, complete summaries, Quality Audits at 100% coverage – on from day one, no bolt-ons.
Automation + AI Agent, Built-In
Smart routing, AI intents, next-best actions, and high-throughput architecture keep SLAs green – even during spikes.
Ready-Made CX Analytics
Live SLA boards, backlog, occupancy, QA, CSAT, and more – plus drag-and-drop custom reports. No extra BI license.
Shared Truth, Tailored Views
One data layer with role-based screens per function—everyone sees what they need, in the same system.
Customer-First Terms
Transparent contracts, flexible subscriptions, and a de-risked migration playbook – you stay by choice, not lock-in.
In-House Delivery & Success
Dedicated AM + CX engineers own build, cutover, and optimization – faster changes, lower OpEx, one accountable team.
Run-Rate Bloat
Licenses, add-ons, and partner fees stack up fast as you scale; TCO spirals beyond plan.
Complex to Set Up, Harder to Scale
Enterprise rollouts drag; every new team or channel feels like a mini-program.
Customization = Tech Debt
Apex/Flows and bespoke code slow upgrades and block change.
Integration Drag
Telephony, OMS/ERP, payments, and logistics often require additional SKUs (e.g., Service Cloud Voice, MuleSoft) or partner-built integrations and bespoke work.
Multi-Cloud Silo Sprawl
Fragmented data and UIs force tab-hopping; 360° context needs extra products/projects.
Agent UX Friction
Cluttered, click-heavy UI increases handle times and hurts adoption – reported in peer reviews.
AI as a Paid Add-On
Useful AI requires extra products and rework; adoption lags.
Slow at Scale
Complex orgs lag under load; support responsiveness gated behind premium tiers.
Reporting for Experts Only
Advanced, cross-functional analytics often require CRM Analytics/Tableau and admin/analyst effort.
Cross-Team Inefficiency
Support, Store Ops, Logistics, Finance operate in silos; context gets lost.
Locked-In & Auto-Renewed
Hard to exit; contracts roll over; you pay to stay, not for value.
Perpetual Partner Dependence
Heavily customized orgs require ongoing consultants and admin headcount.
Salesforce vs Kapture: Which One Gets You a Better ROI?
If your budget balloons with add-ons, partners, and surprise SKUs, that’s not ROI – it’s roulette. This report shows the full TCO picture and the break-even math when you run CX on Kapture’s all-in platform.
Download our ROI Report to see how enterprises achieve:
225% 3-Year ROI
Payback in 8–9 months
Reviews
What Our Customers Are Saying
Hear directly from those who know us best. Explore the reviews from our customers on G2 & Gartner, showcasing how we help businesses from across industries.
Powerful CX Platform That Simplifies Customer Support
Easy to integrate with our existing systems and scales well as our needs grow.
Kapture Reduced Workload by 42%
Excellent support by Kapture – its well versed with current problems that NBFC’s face presently and is quite good at it.
Efficient Customer Engagement With Omnichannel Support
The automation is impressive; ticket routing and AI suggestions make the workflow smooth.
Swift ROI Achievement with Straightforward Product
Product and its stack is very flexible. No frills product that helps scale and achieve ROIs super-quick. Very reliable Implementation and Support Team.
Centralized Customer Support That Boosts Productivity
The automations are fantastic. Tickets are automatically assigned to the right agents, and AI suggestions help speed up responses.
Customizability & User-Friendliness
Platform is user friendly and the best part is that it is customizable as per your business
Improved Customer Experience With Seamless Automation
The analytics dashboard is the highlight – it helps us track KPIs, spot trends, and understand customer needs better.
Cost-Efficiency and Quality Support Shine in Product Features
It’s incredibly cost-effective, and their support helpdesk is top-notch. Dashboards are fantastic and really stands out.
Accolades
Loved by Customers,
Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
Realize true value with a demo!
Get a 30-minute demo tailored to your industry and stack. We’ll map your top intents, show live AI Agents, and quantify impact on AHT, FCR, and deflection – no fluff.
The Total Value Impact of Kapture
We’ll analyze your needs and send you a tailored plan that delivers maximum value for your business.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
