India, 18th January 2024: Kapture CX, a leading AI-powered customer experience solution provider, has announced a strategic partnership with global digital transformation services provider Aether Global, headquartered in the Philippines. This partnership is going to play a critical role in our goal towards providing integrated, verticalized and comprehensive customer experience solutions in the Southeast Asia region.

This collaboration aims to revolutionize the way businesses in the Philippines engage with their customers, ensuring enhanced satisfaction and loyalty. Through this partnership, Kapture CX and Aether Global will leverage their combined expertise to offer comprehensive CX solutions that encompass advanced Gen-AI features,analytics, and intuitive user experience. Our platform integrates customer interactions across multiple channels, providing a unified and efficient approach to managing customer relationships.

“We are thrilled to partner with Aether Global to bring our innovative CX solutions to the Philippines,” said Sheshgiri Kamath, CEO & Co-Founder, Kapture CX. “Aether Global’s reputation for excellence and deep understanding of the local market makes them an ideal partner as we expand our footprint in Southeast Asia. Together, we will empower businesses in the Philippines to build stronger, more meaningful relationships with their customers.”

Kapture CX provides state-of-the-art customer experience automation platform that offers sophisticated Gen AI features designed to help businesses manage and optimize their customer interactions across various channels. With a focus on innovation and efficiency, Kapture’s Gen AI CX provides businesses with the tools and insights needed to deliver exceptional customer experiences.

Aether Global’s CEO, Emvin Vidola, said, “I am very excited about the possibilities and opportunities that will be brought by the combination of Aether Global’s expertise in the CX space and Kapture’s powerful and easy-to-use capabilities. I believe that this partnership will enable businesses in the region to go above and beyond the usual digital experience given by other available technologies.”

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India, Jan 9, 2024: Kapture CX, a leading provider of AI powered customer experience solutions, announced its expansion into the energy retail sector in the United States. Kapture provides vertical-focused solutions to enable enterprises to automate their customer support operations, increase agent productivity and improve customer satisfaction metrics. This strategic move positions Kapture CX to enable another key vertical i.e. the energy retail enterprises in the US with a Gen AI powered solution tailored to their unique needs.

Sheshgiri Kamath, CEO & Co-founder, Kapture commented “The energy sector is undergoing a significant transformation and with the intense competition & growing demand of the customers, it’s becoming increasingly obvious that customer service in energy & utilities is becoming a key differentiator for the organizations in this industry. The customer preferences, requirements and needs are across a spectrum and the solutions to deliver a delightful customer experience will need to cater to these specific nuances”

Kapture CX offers Gen AI powered customer support automation platform designed to address the distinct needs of the energy sector in the US with features including self-serve portals, ticketing dashboard, KMS, chatbots, livechat and advanced analytics. The advanced Gen-AI features such as Customer 360, Agent co-pilot, Agent assistance and many more help reduce agent workload, improve efficiency and customer satisfaction.

“The energy sector is riddled with intense competition, regulatory scrutiny and evolving customer preferences. This move signifies a paradigm shift towards rising significance of exceptional support & reducing operational costs at the same time. Customer support needs to go from generalized to hyper personalized, at scale” added Sheshgiri.

Kapture CX offers deep integration with EDI and Billing providers to access multiple relevant data points and empowers the agent to make informed decisions. The platform capitalizes on data that automates mundane processes which in turn reduces AHT and significantly improves first-call resolutions.

Kapture CX aims to catalyze its market presence in the US, projecting a 10x growth in its operations, driven by the commitment to revolutionizing AI-driven customer experience for over 100 million end-users. Kapture CX raised $8 million in the previous year for its international expansion, mostly focused on the US energy retail market.

About Kapture CX

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

Bengaluru, 28th Dec 2023 – Kapture CX, a leading customer experience platform, is thrilled to announce an array of incredible milestones achieved in 2023. This year has been monumental for us, reflecting our commitment to transforming the customer support landscape. Here are some of the key highlights:

• 150M+ Hours of Usage & 250M+ Unique Customers Served
  We are ecstatic to share that Kapture CX’s platform has been utilized for over 150 million hours in 2023. This translates to more than 17,000 years, underscoring our platform’s pivotal role in revolutionizing customer support. Every hour spent on our platform signifies our dedication to enhancing support interactions, making them more efficient, effective, and engaging.
  Additionally, Kapture CX has served over 250 million unique customers. This milestone highlights our ability to connect with a quarter of a billion individuals, delivering experiences that matter.
• 1 Billion Tickets Handled in 2023
  Kapture CX has handled over 1 billion tickets for our enterprise clients this past year. This achievement is a testament to our platform’s speed, efficiency, and customer-centric approach. We’re not just addressing queries; we’re enriching customer relationships and providing valuable insights into customer sentiments.
• Over 350 Million SDK Installs & Counting
  Our platform has crossed 350 million SDK installs in 2023. This figure represents the trust and impact of our technology in the customer experience landscape.
• Over 10 billion API calls:
  Every API call is a testament to our innovative capabilities and the trust our clients place in us. This achievement highlights the seamless integration and functionality our platform offers, supporting a global network of developers and clients.

These milestones are a reflection of the hard work and dedication of our amazing team and the unwavering trust of customer support agents who rely on our product. We extend our heartfelt gratitude to everyone involved in making these achievements possible.

Looking Forward: As we celebrate these incredible accomplishments, we are more motivated than ever to continue innovating and reaching new heights. 

About Kapture CX

Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx

India, December 23, 2023: Kapture CX is thrilled to announce the promotion of Himanshu Garg, formerly the Senior Vice President of Engineering, to the role of Chief Technology Officer (CTO). Himanshu, who joined Kapture CX in May this year, brings an impressive depth of experience and technical acumen to this critical leadership position.

With over 16 years of experience across the travel, eCommerce, and SaaS sectors, Himanshu has held significant roles, including CTO at Via.com, where he played a key role in the company’s acquisition by Ebix in 2017. His career also includes notable stints with Google’s engineering team and Google Enterprise. Most recently, he was the Founder and CTO of Bizrise Technologies (bikry.com), a company that was part of Y Combinator’s Winter 2020 batch.

Kapture CX CEO Sheshgiri Kamath praised Himanshu’s elevation, stating, “Himanshu has shown remarkable leadership and technical expertise throughout his distinguished career. His strategic vision and ability to manage complex software projects make him the perfect fit to lead our technology initiatives as CTO.”

A graduate of the prestigious IIT Roorkee with a Master’s in Computer Applications, Himanshu is set to make substantial contributions to Kapture CX’s ambitious goals. His previous role as CTO at Bizrise Technologies Private Limited highlights his capability to drive significant organizational growth.

Expressing his enthusiasm about the promotion, Himanshu Garg said, “I am honored and excited to take on the role of CTO at Kapture CX. The company’s commitment to innovation and customer satisfaction aligns with my professional values. I look forward to leveraging my experience and collaborating with the incredible teams at Kapture CX to drive technological advancements and deliver exceptional solutions to our clients.”

As Kapture CX continues to lead in customer support automation, the appointment of Himanshu Garg as CTO signifies a major milestone in the company’s pursuit of excellence and innovation.

About Kapture CX

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx