Bengaluru, 7th November 2025 — Kapture hosted its first-ever CXclusive Series event, and it was a resounding success! The one-day gathering brought together over 70 participants from 25+ leading brands, creating an engaging platform for collaboration, learning, and networking among India’s top CX and digital transformation leaders.
Friday evening was a perfect blend of insightful discussions, product unveiling, networking, and fun at Kapture CXclusive – Agentic AI in CX event.
25+ leading brands came together to explore how Agentic AI is redefining customer experience across sectors.
Our panel, moderated by Himanshu Garg (CTO, Kapture CX), featured industry leaders, who brought deep insights and energy to the discussion::
• Sahil Palejwala (Jio Credit Limited) – Conversational automation at fintech scale
• Rohil Ahmed (Bigbasket) – Empathy & precision in high-frequency retail
• Ishan Garg (Reliance Retail) – Operationalizing AI across multiple touchpoints
• Shahnawaz (Big 4) – Governance & enterprise readiness in CX transformation
The discussion was rich, real, and forward-looking – from scaling AI responsibly to driving human empathy through automation.
The event drew strong participation from industry pioneers including Bigbasket, JioMart, Meesho, Jio Finance, Chaitanya, Olyv, Incred, Zivame, Cricallog, Vedantu, Digit Insurance, Akshayakalpa, Jockey, Landmark, Zolve, Yubi, ACT Fibernet, Manipal, KPMG, Deloitte, Rapido (Ownly), Wakefit, Pop Club, and DTDC, among others.
With the theme “From Automation to Autonomy,” the CXclusive Series explored how Agentic AI is revolutionizing customer experience, shifting from task automation to true autonomy. The sessions highlighted real-world use cases of Kapture’s Agentic AI platform, Vitos, which enables AI agents to act, reason, and resolve customer issues end-to-end, driving both efficiency and empathy.
Leaders from across industries exchanged ideas on AI-led transformation, human-AI collaboration, and industry-specific CX challenges, sparking lively discussions and meaningful connections. The energy in the room made one thing clear that Agentic AI is here to redefine the future of CX.The CXclusive Series will continue to bring together CX practitioners, innovators, and thought leaders across cities to explore the evolving intersection of AI, automation, and experience orchestration.
About Kapture CX
Kapture is an enterprise-grade, AI-powered Omnichannel Customer Experience platform designed to transform support operations. With a sharp focus on industries like Retail, BFSI, Travel, Energy, and Consumer Durables, Kapture empowers over 1000+ businesses across 16 countries to deliver seamless, intelligent, and personalized customer service at scale.
Author
Sohail Shaikh
Senior Manager – Product Marketing
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