Zendesk gives you AI*
Kapture gives you AI!
If outcomes live behind asterisks like add-ons, higher tiers, and “ask sales”, your ROI stalls.
Kapture is an Agentic CX platform that includes the essential AND Vertical AI, so value isn’t paywalled.
Stop paying for asterisks. Start paying for outcomes.
Discover how the right Agentic AI CX stack delivers outstanding results.
Proven in high-volume, multi-channel environments.
See Kapture CX in Action
Get a focused live walkthrough tailored to your use cases and workflows. We’ll align integrations and workflows, then recommend a plan with pricing.
Enterprises that MOVED FROM Zendesk TO KAPTURE
Why Teams Move from Zendesk to Kapture
Growth exposes the fine print: paid add-ons, stitched channels, and rule-heavy automations that slow outcomes. Kapture replaces the asterisks with Agentic AI – so you can turn your cost center into a value driver.
Vertical, Agentic AI with End-to-end Automation
Built for BFSI, Retail, and Travel. Resolves up to 90% of routine queries out-of-the-box; gives agents contextual guidance to resolve the rest.
Lower TCO, Faster Value
AI is native and workflows are built for your vertical – no spending more on custom dev & manual ops.
- Resolution Cost ↓ via deflection + guided handling
- Time-to-Value ↓ with prebuilt workflows
- Risk with fewer moving parts
Concierge Migration & Enablement
White-glove switch with a dedicated team: data mapping, ticketing/routing/KB migration, role-based training, and hypercare SLAs.
Customized for You
We mold Kapture to your users and customers – objects, forms, queues, brand voice, policies – backed by guardrails, sandbox, and open APIs.
Chosen by Customers
Best-rated by G2 & Gartner Peer Insights (Customers’ Choice 2025; top scores in category).
Built for End-user Experience
Design for how customers feel: zero dead-ends, smooth human handoffs, consistent tone across channels.
Results that speak.
And customers who do, too.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
Anubhav Mehrotra
VP-Customer Experience, Tata 1mg
72%
First Call Resolution
91%
Agent Utilization
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
![Rohil Ahmed](https://www.kapture.cx/wp-content/uploads/2025/11/Rohil-Ahmed.png")
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
50%
Reduction in TAT
17%
CSAT Boost
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Kapture vs Zendesk:
See the Difference
Pick-and-Choose, Usage-Aligned TCO
Build a plan unique to your business; pay only for what you actually use.
Built for Enterprise Depth
Built for enterprise scale and multi-product ops; deep BFSI/Retail/Travel integrations.
AI Agents & End-to-end Automation
AI-native, industry-trained; resolves up to 90% of routine queries, guides agents, and automates tasks end-to-end.
Unified, Intuitive Workspace
One clean interface across chat/voice/email + AI Agents providing context, knowledge & NBAs.
Built for Volume
Cloud-native; async processing and caching keep response times stable at scale.
Fast Start
Industry templates, sandboxed blueprints, and guided onboarding shorten go-live.
Dedicated Partnership & Support
Dedicated Account Manager, health scores, QBRs, task automation, and SLAs.
Tier Pricing & Add-Ons
Higher tiers and multiple paid add-ons to unlock basics; costs balloon at scale.
Built for Broad Use Cases
Good for simple workflows; key integrations often extra-cost or missing, with lengthy rollouts.
Rules & Macros Heavy
Limited out-of-the-box flows; more configuration needed to see results.
Legacy Interface
Cluttered ticket UI and context switching – agents juggle tabs & lose time.
Performance Drag at Scale
Large volumes and heavy app stacks can slow the workspace.
Longer Onboarding
Complex setups for tailored workflows delay steady state.
Premium for Premium Help
Enterprise-grade guidance and SLAs typically sit behind higher-tier plans.
Zendesk vs Kapture: Which One Gets You a Better ROI?
Zendesk teams often see TCO creep from add-ons and fragmented workflows. Kapture’s agentic CX platform unifies channels and automates intent-to-resolution — so you resolve faster and scale without the extra price tags.
Download our ROI Report to see how enterprises achieve:
225% 3-Year ROI
Payback in 8–9 months
Reviews
What Our Customers Are Saying
Hear directly from those who know us best. Explore the reviews from our customers on G2 & Gartner, showcasing how we help businesses from across industries.
Powerful CX Platform That Simplifies Customer Support
Easy to integrate with our existing systems and scales well as our needs grow.
Kapture Reduced Workload by 42%
Excellent support by Kapture – its well versed with current problems that NBFC’s face presently and is quite good at it.
Efficient Customer Engagement With Omnichannel Support
The automation is impressive; ticket routing and AI suggestions make the workflow smooth.
Swift ROI Achievement with Straightforward Product
Product and its stack is very flexible. No frills product that helps scale and achieve ROIs super-quick. Very reliable Implementation and Support Team.
Centralized Customer Support That Boosts Productivity
The automations are fantastic. Tickets are automatically assigned to the right agents, and AI suggestions help speed up responses.
Customizability & User-Friendliness
Platform is user friendly and the best part is that it is customizable as per your business
Improved Customer Experience With Seamless Automation
The analytics dashboard is the highlight – it helps us track KPIs, spot trends, and understand customer needs better.
Cost-Efficiency and Quality Support Shine in Product Features
It’s incredibly cost-effective, and their support helpdesk is top-notch. Dashboards are fantastic and really stands out.
Accolades
Loved by Customers,
Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
Realize true value with a demo!
Get a 30-minute demo tailored to your industry and stack. We’ll map your top intents, show live AI Agents, and quantify impact on AHT, FCR, and deflection – no fluff.
The Total Value Impact of Kapture
We’ll analyze your needs and send you a tailored plan that delivers maximum value for your business.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
