You are AI-ready.
But Your Platform Isn’t.

Freshdesk is a strong generalist helpdesk. Kapture is an agentic, verticalized CX platform built for BFSI, Retail, and Travel – combining built-in AI, a unified workspace, and predictable pricing to scale enterprise CX.

If you run multi-brand, multi-region operations with complex policies and peaks, Kapture’s single workspace, deep integrations, and vertical AI reduce swivel-chair work and handle high volumes more predictably.

Kapture embeds industry-tuned, agentic AI directly into workflows (not bolt-ons). It’s designed to deflect up to 90% of routine queries and guide agents in-flow with policy-aware next best actions – helpful for regulated journeys.

Most enterprises see first intents live in weeks, not quarters, using plug-and-play templates for BFSI, Retail, and Travel. Our team handles data migration, routing parity, and stakeholder training to cut risk and downtime.

Kapture uses transparent, usage-aligned pricing (modules, users, interaction volumes, optional AI). Because AI and workflows are built-in, you avoid stacking add-ons – often leading to a lower TCO as you scale.

Yes. Kapture offers SSO/SAML, role-based access, audit logs, encryption in transit/at rest, and data retention controls. We support enterprise due-diligence and can align with common frameworks (e.g., SOC 2/ISO) as required by your security review.

Kapture provides enterprise SLAs, health monitoring, and proactive success reviews. Architecture is designed for high availability and peak-season elasticity, with status visibility during incidents.

Yes. Kapture ships prebuilt integrations and vertical workflows for typical BFSI (core banking, claims), Retail (OMS, WMS, payments, loyalty), and Travel (GDS/PNR, ancillaries). We also support custom connectors via APIs/webhooks.

Kapture’s unified interface and guided workflows shorten ramp. Most teams achieve 2× faster time-to-KPI vs prior cohorts, aided by embedded guidance, templates, and change-management playbooks.

Simple, usage-aligned pricing. You pick the modules you need, pay per user and interaction volume, and add Agentic AI features only if you want it. Omnichannel, analytics, and more come included – no hidden add-ons. A dedicated account manager is part of every plan. For an accurate quote, you can share agent count, monthly interactions, channels/brands, and any AI features you’d like with our team.

Book a live demo or try our sandbox. In a quick walkthrough, we’ll show the unified workspace (chat, email, voice), how our industry-tuned AI handles routine queries, the key reports you’ll use, and common integrations. If you’re moving from Freshdesk, we’ll outline the migration plan. We’ll also cover security and pricing. Share your top use cases so we can tailor it.