CXclusive
Mumbai Chapter
What to expect
Cut through the hype around agentic AI
What people often get wrong, what it really takes to put it to work, the impact it’s having today, and where it could go next.
Practical use cases for CX teams
Retail and BFSI leaders get candid about how they're improving customer experience, what worked, what didn’t, and what they learned along the way.
Meaningful industry connections
An invite-only gathering for senior CX, service, and digital leaders to connect and share ideas.
An evening of Halloween fun
Themed drinks, CX bingo, live entertainment, and a few surprises we're keeping under wraps until the night.
Who you'll hear from
Shibashish Roy
CEO & MD
Sheshgiri Kamath
Chief Executive Officer
Ashwin Khasgiwala
Group Chief Business Operations
Suman Guha
Chief Digital Officer
Sumit Srivastav
Partner & Leader - Intelligent Automation
Monish Parekh
SVP - Technology Transformation
Tarun Mathur
Head - Strategy, Innovation and AI
Amit Aras
Head - Customer Excellence
Satish Pillai
Co-founder - DOCFU | Ex‑TransUnion
Sanchit Sood
Chief AI Officer
The Agenda For The Night
Last time at CXclusive
Bengaluru, November 2025 — CX and digital leaders from 25+ brands, one evening on agentic AI in CX.
Let's get you in
The evening is built for senior CX, service and digital leaders, and seats are limited. Register your interest below and we'll be in touch to confirm your spot.