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A Centralized Platform For Managing Patients and Physicians

Using Kapture’s Healthcare CRM software, provide proper care and service without any negligence across all platforms, get instant updates about patients who enter the hospital, and keep a detailed record of everyone. In addition to this, keeping a tab on the doctors and their payroll ceases to be a difficult task with Kapture’s medical CRM.

An intelligent healthcare CRM understands the necessity of proper channeling and communication of hospital staff & patients and provides services accordingly. The healthcare industry is all about patient safety and comfort, therefore CRM software for the Healthcare industry is the need of the hour.

Unify Appointment Requests From Multiple Channels

With an excellent healthcare CRM system like Kapture, unify appointment requests coming from multiple channels into a centralized inbox. Remove the hassle of going around multiple channels and tracking each appointment and increase your productivity. For existing patient accounts, the requests get auto-attached into their respective accounts. While for new patient requests, a new account automatically gets created making it easy for patients and the hospital staff. Track your customer’s appointments from multiple platforms like,

Multiple Channels
  • Phone
  • Let your customers place appointment requests to you over the phone while the CRM tracks all calls and gathers every detail onto a single inbox.

  • Emails
  • Integrate emails of individual centers and track the number of appointment requests coming in every day.

  • Website
  • With easy web form integrations, get a collaborative view of all requests coming through multiple forms spread across multiple pages on your site.

  • Partner Sites
  • Seamless integration with healthcare lead generation sites and other EMR portals reduces your chances of missing any lead and brings to you all necessary information in one place

  • Mobile App
  • Easily pull all requests placed through your very own mobile app into the CRM.

Integrate With Your Existing Mobile App

Mobile App

Integrating Kapture’s healthcare CRM software with your hospital’s mobile app is a seamless and productive task. It helps you get all the appointments and queries made on the app on the CRM dashboard. The auto-sync feature lets you sync your mobile app appointments to the CRM’s calendar so that you never miss an appointment. The medical CRM also provides push-up notifications whenever an appointment is confirmed or if a check-up is due.

Appointment Management - All Through The Patients Journey

Automate tasks related to appointment management from the point a prospect fills up a form on your website to the point of their routine check-up visits. Save your team's time with robotic follow-up calls and the effort of creating every single patient's file on paper with a medical CRM that automates your internal processes.

Appointment Management
Appointment Management
Appointment Management
Appointment Management

Auto-assign Appointment for Doctors

With Kapture’s CRM software for physicians seamlessly manage your doctor’s appointments. The humongous amount of appointment requests should not clutter your inbox leaving you surrounded by chaos. Let the CRM read each request and auto-assign them across centers to available doctors based on set preferences. It also gives you a real-time status report of each assigned appointment.

Appointment Management
Appointment Management
Appointment Management

Mobile Notification For Doctor’s


Auto-send notifications to doctors and patients for all lined-up appointments via emails, SMS, or app notifications. Send timely reminders and ensure that no appointment is missed.

Centralized Access To Activities Of All Centers Across Multiple Locations


Give your centers access to appointments meant just for them, while you get a macro view of appointments made across multiple centers. Get a well-segmented view of all appointments based on their location, nature, query, or specialty through a live dashboard. This helps you get access to the appointments of a particular doctor/physician of a particular center and see the status of each.

Cloud Database For Patient Records

Keep sharing information, cases across centers

  • Profile and Basic Information
  • Store every patient’s basic info and contact details in a single place. Add details of family members’ contacts, birth dates and auto send wishes to your patients to build a healthy relationship.

  • Appointment History
  • Get access to your patient’s appointment history within each patient’s account. View all previous appointments requested, canceled, and those are completed.

Patient Profile
  • Diagnosis Record
  • Don’t miss out on old or new reports, prescriptions, or treatment history with a CRM software for Healthcare that helps you keep a tab on everything. Dig in anytime into past data and update yourself with every case.

  • Due Check-Ups
  • Within each patient’s profile is their calendar that lets you see the due check-up dates and other important dates with the patient.

Access Physicians Information On the Cloud

With Kapture’s CRM software for physicians, keep every detail of physicians, their specializations, and availability on the cloud platform readily available for everyone.

Physician Info
  • Basic Contact Details
  • Not just patients, keep your CRM updated with your doctor’s basic contact details, emergency number, specialties, etc.

  • Monthly Calendar
  • A monthly calendar lets you see the appointments lined up with each doctor for the entire month.

  • Patient Details
  • Get access to the number of patients each physician is handling and the status of each one.

  • Case History
  • Keep a track of all patients visiting the doctor and their case history for future reference.

Complaint & Feedback System

Allow your patients to communicate with you easily through any channel of their preference. Kapture’s healthcare CRM brings all interactions to you unified under one single inbox so that collecting your feedbacks and inculcating it into your business strategies is a seamless process.

Feedback 1

Multi-channel Feedback System

Feedback 2

Auto Send Feedback Link To Patient After Each Appointment

Feedback 3

Each Feedback/Complaint Gets Converted Into Tickets

Feedback 4

All Tickets Get Auto Attached To Relevant Visit/Appointment