Enterprise CRM is uniquely designed to meet the complexity of large enterprises. It is more of a complete CRM solution that is tailored to meet the more robust needs of enterprises worldwide.
Organizations that have more complex business needs with more customer-facing departments and larger databases, will have multiple departments for sales and support teams. All these departments need quick and instant access to customer data as well as hassle-free collaboration. An enterprise customer relationship management software like Kapture has it all for you.
It will seamlessly coordinate processes of both sales CRM and support enhancing collaboration and information sharing. Kapture’s intelligent enterprise CRM ensures that essential data is shared among all the employees that work directly with customers.
presence in countries internationally
Any large business with a growing customer base should have a flexible enterprise CRM Software that can also expand its functions alongside it. Kapture’s brilliant automation and customer support tools can assist with and adapt to business growth, such that it scales the volume of users even during peak hours! With Kapture, you can now manage multiple teams, departments, and organizational workflows, all in an easy, unified cost-effective manner.
Kapture CRM software offers two major intelligent products for customers worldwide. It has efficient features that make it more than just a helpdesk ticketing software. The two core products of Kapture are:
Kapture One Suite is a comprehensive platform for all your customer support teams, on the field, inside a call center, and even in the service center. We help you to build better relationships with your customers with a CRM that can give you a 360° view of your customers.Explore More
When it comes to sales automation, Kapture offers a sales module that is the go-to tool to nurture your leads and enhance conversion rates. Close more deals with intelligent software that helps you manage your sales representatives and boost their productivity.Explore More
Kapture is an efficient CRM solution that optimizes your internal processes so that your teams can collaborate with each other quickly and seamlessly. Your agents will never lose context even if the task changes hands multiple times, making sure that your customers receive consistent support.
As an organization, Kapture is completely responsible to store and secure highly private customer Service information and other sensitive data. Kapture has built a top-notch security framework for its cloud platform, which ensures total compliance and encryption. Kapture follows leading data security standards such as ISO-27001, GDPR, and HIPAA compliant.
Generate extensive graphical reports that can help you gain deeper insights into your organizational needs. With configurable dashboards, track your growth, revenue generation, lead nurturing stages, sales forecast, and much more. Kapture’s robust reporting module gives you a thorough understanding of your business from every aspect.
Additionally, Kapture has a reliable knowledge base that is safely stored in the cloud platform. Employees can easily deploy essential data and information while providing customers support.
Take advantage of Kapture’s advanced artificial intelligence-enabled tools such as the Kapture Chat suite, to resolve queries even without an agent’s assistance. Train your chatbot to interpret and interact with customers more effectively with machine learning and NLP capabilities.
With 500+ common and popular API’s Kapture provides businesses with efficient enterprise CRM software that is hassle-free and efficient. We understand that delivering personalized assistance can prove to be challenging when you’re working with multiple applications.
Therefore, Kapture offers flexible integrations that ensure all the necessary information is synced in one place.
We chose Kapture CRM after evaluating multiple platforms that would best suit our needs. We needed one common platform for our sales, reservations, and customer support functions. Implementing Kapture has made a huge difference to our services.
Kapture’s customized enterprise CRM software Solution offers efficient and seamless support to enterprises across verticals. Here is the list of industries within the bandwidth of Kapture today.