The only support automation platform you’ll ever need to deliver more personalized, efficient, and consistent CX!
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106 reviews
Kapture CX harnesses the power of generative AI, which personalizes and creates intelligent resolutions. When resolutions are contextual and instant, they create a huge impact on the CSAT score transforming support which is beyond the wow factor.
With a deep focus on vertical-approach, Kapture CX specializes in selected industries.
Customer support solutions for airlines, cruises and travel aggregators.
Trusted CX partner for leading Banks, FinTech, Insurances and NBFCs.
Solutions to manage after services, field agents and service center operations.
CX solutions for online and offline retail brands. Trusted partner for all leading internet businesses.
With a deep focus on vertical-approach, Kapture CX specializes in selected industries.
Customer support solutions for airlines, cruises and travel aggregators.
Trusted CX partner for leading Banks, FinTech, Insurances and NBFCs.
Solutions to manage after services, field agents and service center operations.
CX solutions for online and offline retail brands. Trusted partner for all leading internet businesses.
Identify and resolve customer queries before customers even encounter them. Anticipate customer needs, and provide a more seamless and tailored customer experience.
Streamline the focus of support agents on important tasks by automating even the complex workflows. Algorithm based conditioned logics that significantly improve agent efficiency, reduced response times and enhanced CX.
Kapture CX houses all the information your agents need to resolve queries instantly and create wonderful customer conversations. When agents are empowered, they exceed customer expectations resulting in a higher net promoter score.
Prioritize support tickets based on factors such as urgency, customer value, or query complexity. AI algorithms optimize the ticket allocation process, ensuring that critical queries receive immediate attention.
Analyze customer data and past support interactions to predict potential issues and customer behavior. Identify customers who are likely to churn and anticipate common support issues based on patterns in historical data.
Every customer is unique and so are their queries. Built around hyper-personalized CS, Kapture CX offers resolutions that are curated after understanding the specific needs and preferences of the customers. When user experiences are this detailed it makes each customer’s journey a special one.
3 M-123/A East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043
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