Brands delivering a superior CX with us.
Start managing your ever expanding retail chain network from a connected mobility CRM platform - Kapture retail CRM software. Instead of managing each retailer individually, you can manage the entire retail operations through a single interface.
Also, offer personalized customer service to build a longer relationship with your customers. Now start building a bigger business in less time with more efficiency!
Utilize automated internal ticketing system to manage distributor - retailer network
Manage your stocks via customized inventory management system
Integrate deep customer data in a central hub to identify loyal customers and prioritize them
Seamless integration with third party softwares such as POS
1000+ reporting filters to create customized reports
Unify and start managing your end-to-end retail operations through the comprehensive Kapture Retail CRM platform. The retail CRM solution manages all your operations from the distribution team receiving a lead to the product being delivered at the retail outlet. You can access the ongoing operations either on your mobile or on your PC. Build strong customer experience management for long-term relationships and better customer retention.
Efficiently handle issues or requests raised within your business via an internal ticketing system.
Calculate the individual delivery times for each order placed by your distributors, and track their real-time progress on a dashboard.
Collect orders from multiple channels, eliminate duplicates, and expedite approvals and deliveries.
Manage data across third-party platforms by integrating with Kapture CRM.
Manage your stocks, track orders, and generate internal invoice.
Unify and start managing your end-to-end retail operations through the comprehensive Kapture Retail CRM platform. The retail CRM solution manages all your operations from the distribution team receiving a lead to the product being delivered at the retail outlet. You can access the ongoing operations either on your mobile or on your PC. Build strong customer experience management for long-term relationships and better customer retention.
Efficiently handle issues or requests raised within your business via an internal ticketing system.
Calculate the individual delivery times for each order placed by your distributors, and track their real-time progress on a dashboard.
Collect orders from multiple channels, eliminate duplicates, and expedite approvals and deliveries.
Manage data across third-party platforms by integrating with Kapture CRM.
Manage your stocks, track orders, and generate internal invoice.
Get customized omni-channel support to create a strong relationship with your retail chain network. Increase your CSAT rate by giving quick responses to customer’s queries, resolve return/refund tickets, and assist customers with a self-serve portal. All with a robust retail CRM software.
Utilize customized dashboards for easy handling of contracts and licenses with your manufacturers and distributors.
Collect and access deep customer data to identify business trends in order to provide better customer service.
Keep a record of your customers' purchase and exchange history to improve operational efficiency and CLTV.
Never miss out on notifying your customers regarding a special offer for better customer retention.
Collect in-depth customer data spread across your interactive channels. The retail CRM is crafted to plot 1000+ custom reports based on the collected data. Use these reports to understand your customer base and channel partners. Thus, elevate your business growth with powerful analytical tools.
Use Kapture’s in-built reporting filters for sorting through all your retail operations to retrieve important information with a single click.
Kapture’s 500+ reports lets you perform deep analysis on your customers, and gather valuable insights to cater their needs efficiently.
With customized dashboards within the retail reporting system, easily monitor your business revenue, product stock variances, average order values and other retail KPIs.
Provide seamless transitions for your customers across offline and digital channels, and run consistent marketing campaigns for maximum exposure.
Examine your supply chain and study performances of single products, specific geographies and individual channel partners to better assess your network’s output.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
Retail CRM is a customer relationship management software which can increase customer satisfaction, reduce your costs and improve your company’s performance. Retail CRM allows you to manage individual customer with its real-time analytics and reports.
Retail CRM software does four unique things which helps you grow and get an edge over your competition. These are Segmentation, promotions, purchases, and retention. All the data you gather in a retail CRM system gets segmented and it automatically lets you target a market segment with promotions that appeal to a certain class of members. A CRM system keeps records of all your purchases and customer service calls. Thus, letting you keep track of what products each customer has purchased and their feedback on each. Apart from all this retail CRM allows you to increase the retention of your customers by keeping them in the heart of your business.
A retail CRM is a cloud based CRM platform that helps companies manage their ever expanding retail chain network from a connected mobility CRM platform. Instead of managing each retailer individually, you can manage the entire retail operations through a single interface on the retail CRM.
The retail CRM software enables you to discover the maximum utility and selling power of your retail network. By collaborating directly and consistently with your retailers, you can get better visibility for your products which improves your unit sales using the CRM for small retail businesses.
1. Manage daily plans for retail store visits using the CRM for small retail Businesses.
2. If you have a small store you can capture more information about each customer using the CRM for small retail stores.
3. Predict upcoming store orders based on purchase history.
4. Deliver enhanced customer experience.5. Personalize customer interactions.
All your end to end retail activities can now be managed on a single dashboard using Kapture’s Retail CRM. Kapture’s Retail sales Management CRM software helps you automate the process right from acquiring a lead to delivering the final product to your customer and all this can be done from your desk or your smartphone.
With Kapture’s retail CRM you can use our Pre-sale mechanics to maximize efficiency by effectively managing your supply chain network, product stock availability and streamline your workflow. Our retail CRM software also provides you with a customer experience management system (CXM) which can turn you potential customers into long term clients and give them incentives to keep them coming back.
Kapture’s retail CRM software provides you with support analytics which can support your customers even after a sale is completed. This will keep your supply chain working at maximum productivity. You can now use your customers feedback to modify your offerings with emerging trends with Kapture’s retail CRM. Some of our premium clients are Bigbasket , Quikr , and Jabong.
1. You should be able to easily contact any distributor or dealer through a single contact management platform using the retail CRM.
2. You should be able to track the different product stock levels through the retail CRM software.
3. You should be able to manage your team attendance and tasks through the unified retail CRM software platform.
4. You should be able to manage information concerning previous orders in a single platform.
5. You should be able to use the mobility-first platform to manage all the orders.
6. You should be able to manage all the refund and replacement issues through a cloud-based retail CRM.
7. Manage your entire customer contact database within retail CRM software. This allows you to run segmented email/SMS campaigns based on actual customer preferences.
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